Incident Response Plan (IRP)

There has always been some confusion between what IT Asset Management (ITAM) is and what ITIL Service Asset & Configuration Management (SACM) is.

With the introduction of both ITAM and Configurartion Management as 'Practices' in ITIL4 has...

With the recent release of ITIL 4 Foundation training you may well be trying to decide whether to take the newer ITIL 4 Foundation course or the ITIL V3 Foundation training course or even VeriSM. Hopefully this will give you some food for thought

In ITIL4 the concept of a 'Practice' has been introduced. Here is a brief explanation of what they are all about.

This ITIL4 Foundation Cheat Sheet is aimed at those who are looking for a concise guide to ITIL 4 concepts and terminology at a Foundation level.

It provides an explanation of current 'Best Practice' Service Management.

It i...

We are keeping a rolling blog of announcements about the very latest version of ITIL, which is ITIL 4.

Latest update is 5th July 2019

You may have heard that there's a new version of ITIL on the horizon. ITIL4 to be exact... It brings IT Service Management 'Best Practice' up-to-date, but is it worth waiting for?

Have a read and then make your mind up.

We've started to document the questions that we have been asked over the years about ITIL. The development of this page is on-going... and probably never-ending.

Last updated 29th March 2019.

IT Support doesn’t stop at the Servicedesk; resolutions can come from anywhere in IT. We’re all in IT Support. But IT Support is in trouble
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