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Purple Griffon - The IT Service Management Training & Consultancy Specialists
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Last Updated on | Estimated Reading Time: 20 minutes
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A well-structured Incident Response Plan (IRP) is essential for minimising damage, ensuring swift recovery, and maintaining compliance with regulatory requirements. Click here to learn more...

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A picture of a man at a computer managing two servers. With the heading ITIL Infrastructure and Platform Management above. On a white background.

Infrastructure and Platform Management involves overseeing an organisation's technology infrastructure, including hardware, software, networking, and cloud-based platforms. Click here to learn more...

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A picture of a pile of scrabble tiles on the left. With the scrabble tiles on the right spelling change, with the word Organisational above and management below. To spell organisational change management. On a dark wood background.

OCM in ITIL involves planning, executing, and monitoring the changes that occur during the implementation of IT services. Click here to learn more about Organisational Change Management...

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The heading Value Stream Mapping surrounded by pictures of a tick, shining diamond, money, and a graph going upwards. On a dark blue background.

Through this blog, we will delve into the intricacies of VSM, exploring its key processes, including current and future state mapping, and understanding its profound impact on operational efficiency. Click here to learn more...

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A crowd of people that are all dark, apart from one which is glowing, with the heading Getting to ITIL Strategic Leader next to him.

ITIL®4 Strategic Leader (ITIL®4 SL) is an advanced certification within the ITIL®4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

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ITIL 4 Managing Professional (MP) is an advanced certification within the ITIL 4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

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ITIL Methodology in the middle on a cloud surrounded by ITIL elements

In this blog, we delve into the key elements of ITIL 4, including the Service Value System, guiding principles, and its emphasis on continual improvement, collaboration, and value creation in the realm of IT services. Click here to learn more...

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ITIL Certification Scheme

The ITIL certification scheme is a series of qualifications focused on different aspects of IT service management (ITSM) that offer a modular approach to the ITIL framework. Click here to learn more...

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