Free ITIL Templates

Availability Plan Template

This generic availability plan template can be used as the basis for creating a bespoke availability plan for your organisation. It should be produced on a regular basis alongside its sister document 'the capacity plan'.

When establishing availability management it can initially be used to log actions to establish the process, function, roles and responsibilities. After the initial set-up it should be used to identify and progress availability related issues and initiatives.

Service Catalogue Template

Many organisations struggle with the concept of a Service Catalogue, "What is it?", "What should it contain?" and "How do I get started?" Our FREE Generic Service Catalogue and "Getting started with Service Catalogue Management" article should help you at lease get started. Should you then require further help with training and consultancy, we would be more than happy to help.

SLA Template

This free generic SLA template can be used to create a bespoke SLA template for your organisation. This is a service based template, but if your organisation used multi-tiered documents, you can develop templates at corporate, customer and at a service level.