Business Analysis
ITIL v3 and ITIL v3 training courses
What ITIL training courses are available?
What are the ITIL training pathways?
ITIL v3 training for holders of existing ITIL v2 certificates
What are ITIL Badges / Lapel pins?
ITIL Specialist training courses
History
The IT Infrastructure Library (ITIL) is a documented set of best practice concepts and guidelines for managing IT infrastructure, development and operations.
ITIL Version 1 was originally developed by the CCTA and quickly became nearly 40 volumes of best practice knowledge.
ITIL Version 2 condensed those books into a more succinct (and easier to carry!) eight volumes.
- Service Delivery
- Service Support
- ICT Infrastructure Management
- Security Management
- The Business Perspective
- Application Management
- Software Asset Management
- Planning to Implement Service Management
ITIL v2 Training was mainly based on the ITIL Service Support and Service Delivery books and the ten processes plus the Helpdesk.
In 2007 ITIL Version 3 was released to reduce the library to just five books and also to bring ITIL in line with current industry best practice.
The five new titles are:
- Service Strategy - Purchase this book
- Service Design - Purchase this book
- Service Transition - Purchase this book
- Service Operation - Purchase this book
- Continual Service Improvement - Purchase this book
Benefits
The Benefits of using ITIL to implement and manage IT Service Management are many:
- It helps you align IT services to the present and future needs of the business and its customers
- It ensures improved quality of IT-related information for optimal management and decision-making
- It enables you to establish a proactive approach to service provision
- It allows for a more effective and efficient usage of resources related to service provision and subsequent cost reduction potential
- It ensures better management and control over the IT infrastructure
- It encourages you to implement consistent universally understood and integrated processes to underpin the business processes and systems
- And many more...
ROI from ITIL
A return on investment (ROI) can be achieved. Effective and efficient IT Service Management provides the performance potential to your customers to achieve productivity increases, through:
- Well designed services aligned to business needs
- Less incidents and problems
- Less failed changes / Projects
- Less time wasted
- Increased availability of IT services
- Increased speed to market
Identifying and achieving cost savings, through:
- Only paying for required licences
- Ensuring demand and capacity are managed effectively so no waste
- Transparency of costs allowing monitoring and control of IT expenditure
- better informed decisions about where budget should be allocated
Reduce risk to the business
- Improved risk and impact assessments of changes
- Identifying effective risk reduction methods
Better customer service ensures
- Customers know what Service Levels to expect
- A focus on Customer satisfaction and retention
- Improved customer service helping to retain and build customer loyalty and attract more customers
What courses are available?
With ITIL Version 3 training you build up points by taking training courses.To get started you need to take the three day ITIL v3 Foundation that covers the basics of ITIL and lets you know about the lifecycle, the language and terminology used and also gives you information on the other training courses that you can take that follow on from the Foundation.
ITIL Intermediate training
There are two streams in the Intermediate level. Both assess an individual's ability to analyse and apply the concepts of ITIL. Candidates are able to take units from either of the Intermediate streams, to gain credits towards the Expert Level.
Intermediate Lifecycle Stream
This stream includes five individual certificates built around the five core OGC titles, as follows:
Service Strategy - View course outline - Purchase this book
Service Design - View course outline - Purchase this book
Service Transition - View course outline - Purchase this book
Service Operation - View course outline - Purchase this book
Continual Service Improvement - View course outline - Purchase this book
The focus of these modules are the introduction and implementation of a specific Lifecycle phase, and coverage of the principles, processes and related activities.
All these courses are available as public or private classroom events and also available as E-learning. New for 2010 is the option to run all these courses in a virtual learning environment.
We have ITIL training passports available as well that offers massive discounts when you book a package of training.
Our sales team is available on 01539 736828 to advise you which would be the most suitable option for you.
Intermediate Capability Stream
This stream includes four individual certificates loosely based on the V2 Clustered Practitioner qualifications, but broader in scope in line with the updated V3 content, focussing on detailed process implementation and management within cluster groupings:
Operational Support and Analysis (OSA)
Subjects covered inc. Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops and Application Management – View course outline – Purchase this book
Service Offerings and Agreements (SOA)
Subjects covered inc. Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management – View course outline
Release, Control and Validation (RCV)
Subjects covered inc. Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Management and Service Evaluation – View course outline – Purchase this book
Planning, Protection and Optimization (PPO)
Subjects covered inc. Capacity, Availability, Continuity, Security, Demand and Risk Management – View course outline
All these courses are available as public or private classroom events and also available as E-learning. New for 2010 is the option to run all these courses in a virtual learning environment.
We have ITIL training passports available as well, that offer massive discounts when you book a package of training.
Our sales team is available on 01539 736828 to advise you which would be the most suitable option for you.
What are the ITIL training pathways?
Everyone wishing to progress though ITIL v3 training to get to ITIL Expert level must start with the ITIL v3 Foundation course. This gives you 2 points towards the 22 points that you would require to become a ITIL Expert. To view the ITIL credit profiler click here.
To get the other 20 points there are several ways you can do this.
You could do all the ITIL Intermediate Lifecycle modules or all the ITIL Intermediate Capability modules then sit the Managing across the lifecycle course. Alternatively there are many combinations of the intermediate courses that will give you a broad enough knowledge to attend the Managing across the Lifecycle course.
ITIL v3 training for holders of existing ITIL v2 certificates
If you have the ITIL v2 Foundation this is worth 1.5 points but you must first bridge your qualification to v3 before progressing through the v3 training route. At present we offer the option of a short online course (0.5 points) for this or to get the best start we recommend sitting the full three day ITIL v3 Foundation. Our sales team will be able to offer you a discount off our list price in this instance.
If you have a v2 Foundation and one or more of the v2 Practitioners then each single Practitioner course counts for 2 points and the clustered Practitioner courses are worth 3.5 points. If you have 12 points you can then take the ITIL v3 Managers Bridge and the Managing across the Lifecycle course which qualifies you as a ITIL expert. To view the ITIL credit profiler click here.
If you hold the ITIL v2 Managers qualification then you already have 18.5 of the required 22 points and can simply take the five day v3 Managers bridge course to become and ITIL v3 Expert.
What are ITIL Badges / Lapel pins?
Many of the ITIL training courses have a badge/lapel pin that you can apply for once you have taken and passed the associated exam
To find out more information about them and which courses they are available for please visit our ITIL Badges information page
ITIL Specialist courses - NEW!
ISEB have six ITIL Specialist courses planned in the first release.
These are:
- Service Desk & Incident Management Specialist
- Problem Management Specialist
- Change Management Specialist
- Service Level Management Specialist
- Supplier Management Specialist
- Business Relationship Management Specialist
The ITIL Specialist courses will eventually replace the v2 Practitioner's and provide practical hands on training to equip delegates with skill. These courses deliver immediate value as they build on existing skill sets. The ITIL Specialist courses support SFIAplus4.
For up to the minute information on these new courses please contact our sales team on 01539 736828.
Purple Griffon will have these courses available from launch and are also able to license their courseware to resellers and other ATO's.
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