Purple Griffon's Promises

CUSTOMER SERVICE PROMISE

• We aim to get it right first time with our friendly, professional and helpful staff
• We will provide accurate and clear information in response to your enquiries
• We will be open and honest about what we can or cannot deliver
• If you need special requirements we will endeavour to make all the necessary arrangements
• We will ask you what you think about how we have performed and act upon this

PRICE PROMISE

Our prices are fully inclusive with no hidden extras, the price you are quoted is the price you pay, excluding VAT, so no nasty surprises! All course fees include:

• Refreshments (public scheduled courses only)
• Buffet Lunch (public scheduled courses only)
• Pre-reading where necessary
• Manuals / Courseware
• Pens and Paper
• Exam Fees

QUALITY PROMISE

Should you be unhappy with any of our courses, and you inform us within 14 days of delivery of the course we promise:

• An initial response within 24hrs
• A single point of contact who will investigate the issue
• To achieve a satisfactory outcome within three working days. Should this not be possible we will keep you informed and agree a suitable action plan to resolve the issue