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Introductory overview of ITIL v3, Click on picture to download

Purple Griffon's Promises

At Purple Griffon we recognise that the cost of training can be a considerable investment for any size of organisation especially in today’s difficult financial circumstances. To make the most of your investment Purple Griffon makes you four simple promises:

Skills Protection Promise:

Training your staff in Best Practice methodologies is a considerable investment, and there are no guarantees that all the delegates will stay within your organisation once trained. To give you some further reassurance in your investment, should a member of staff leave within 6 months of being trained by Purple Griffon, we guarantee to offer the same training course to their replacement, for half price*.

Pass Guarantee Promise:

We are so confident of our ability to deliver quality training that we make a commitment to get you through your exam by offering you the course again without paying again for the training should you not pass the first time*.

If you have failed your course with another training provider as long as you can provide documentary evidence you have sat the course in the last 12 months we will offer you our course at a reduced rate.

We have an exceptionally high first time pass rate and our trainers also aim to provide you with the practical understanding to implement your learning in the workplace.

Price Promise:

Our prices are fully inclusive of everything you will need for your training course, there are no hidden extras. Specifically the price you see includes:

The price you see is the price you pay, excluding VAT, so no nasty surprises!

Customer Loyalty Promise:

At Purple Griffon, we hope you enjoy your course and that you are so impressed you will recommend us to your friends/colleagues. If you do recommend us to someone who then books a course, we will send you £25 high street vouchers to say thank you. There is no limit on how many people you can recommend so the amount of vouchers you can accumulate is endless!

Not forgetting about your own training path – if you book another course with us within 12 months of sitting the first course we will offer you 25% off our list price

*(subject to an exam and admin fee, Applies only to ITIL public courses. Some courses maybe provided by a 3rd party and are also excluded)