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Purple Griffon gains itSMF accreditation

Following highly successful delivery of ITIL training& Purple Griffon& a member of the IT Service Management Forum (itSMF) has now achieved accreditation to deliver ISO/IEC20000.

The itSMF has approved Purple Griffon Ltd to deliver training leading to the ISO/IEC 20000 Consultants Certificate. This training provides delegates with a comprehensive understanding of ISO/IEC 20000& the International Standard for IT Service Management and the associated itSMF Certification process. It provides guidance on assessing an organisation’s readiness for ISO/IEC 20000 and on preparing organisations for ISO/IEC 20000 Certification. The course is aimed at experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO/IEC 20000.

Purple Griffon understands that developing an ISO20000 compliant IT service organisation takes time and can often lead to some organisational change. However the benefits of having a proven& conformant best practice IT service provision are numerous and can include the business becoming more competitive& aligning the IS/IT strategy with the overall business strategy& managing and reducing risk& managing and reducing costs& faster implementation of change& improved reliability and availability of service& improved customer satisfaction and a more integrated and service-focused business.

Also newly released

In line with its policy of increasing the range and accessibility of its training& Purple Griffon has progressively expanded its range of courses and their delivery in seven UK locations. Together with the new ISO/IEC 20000 training course& Purple Griffon has released new training in the ‘soft skills’ area. Customer Facing Skills for Frontline Support Staff is a 2 day course intended for 1st and 2nd line IT support staff and explains why staff must put the customer at the very centre of their business thinking. It will give them the key customer service skills they need to make that crucial difference between a former customer and a loyal customer.

One of Purple Griffon’s founding directors& Steve Lawless& says of the expanding training offer ‘I look forward to bringing further courses and value added services to our customers and to welcoming new ITIL clients onto our courses’.

With a public schedule of courses available across the country& and the ability to provide private training as requested& Purple Griffon is ideally placed to deliver high quality& cost-effective IT Service Management Training solutions.

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