ITIL® V3 Intermediate Lifecycle Module Service Transition
Course Duration: 3 days
Also known as: Service Transition, Service Transition Certificate
The ISEB Intermediate Service Lifecycle Certificate in Service Transition is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.
Package options
This course is available as a standalone module or can be purchased as part of the following packages:
- ITIL v3 Operation bundle - Classroom based
- ITIL v3 Transition bundle - Classroom based
- ITIL v3 Expert Lifecycle Passport - Classroom based
- ITIL v3 Expert Passport 1 - Classroom based
To discuss the many ways Purple Griffon can deliver this course to you please contact us on 0800 033 7045
Why should I undertake the ISEB Intermediate Service Lifecycle Certificate in Service Transition training?
The course will:
- Provide a detailed understanding of the Service Transition phase of the ITIL core Lifecycle and how it can be implemented to enhance the quality of IT service provision within an organisation
- Provide an understanding of the concepts, processes, functions and activities involved
- Explain the Service Transition activities around communications, commitment and organisational change
- Explain the managerial aspects of the ITIL processes within this area, including:
- Change management
- Service asset & configuration management
- Release and deployment management
- Knowledge management
- Provide an understanding of the concepts, processes, functions and activities involved
What are the benefits of the ITIL Intermediate courses?
- This qualification is one of the prerequisite modules for individuals seeking the ITIL Expert certification in IT Service Management
- Provides a better understanding of the application of guidelines and frameworks that help to deliver industry best practice, specifically within the Service Transition area.
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Why should I undertake ITIL training?
- Helps you to do your job more effectively
- Get an industry recognised professional qualification
What is the benefit of ITIL training in my organisation?
ITIL delivers four main areas of savings potential:
- Cost savings ? money currently being spent can be reduced.
- Cost avoidance ? money allocated for spending can be saved.
- Higher IT productivity ? increased productivity and reduced costs.
- Increased Business productivity ? resulting from higher quality IT services.
In the current economic climate every organisation has to make their budget stretch further and ITIL provides a clear set of processes that can deliver savings in the following areas:
- Vendor management savings through effective supplier management
- Resource management savings through first time fixes and less rework
- Asset management savings through effective licence management
- End-user productivity increases through reduced downtime
- Increased resource efficiencies through efficient process management
ITIL v3 is based on a lifecycle approach to IT Service management
Course Features
Comprehensive course materials – We provide a full copy of all the course slides with room to make your own notes, there is also a copy of the ITIL v3 Glossary and acronyms list and many course handouts.
Key Element Guide - Service Transition – Worth £8.50 This is a handy reference guide to the core Service Transition publication and discusses the key terms and fundamental concepts used in ITIL.
Example Questions – To get you plenty of exam practice we have accredited sample papers which will be covered in exam conditions and during the course there are actual exam sample questions at the end of each section.
Lunch and Refreshments – We recognise that to get the best out of our delegates we need to make sure we give you brain food and refreshments; these are available throughout the day.
Follow up Guidance – We are certain that following the course you will have many questions and our tutors and sales team are available to discuss where to go next or even how to get started with putting what you have learnt on the course onto practice.
Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
It is strongly recommended that candidates read the ITIL Service Transition publication in advance of attending training for the certification.
Examination
- Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes
- Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Why should you take your training with Purple Griffon?
- We have over 50 ITIL v3 Expert tutors
- We use our own accredited materials
- We have been delivering ITSM training for over 8 years
- We are accredited through ISEB to deliver this training
- We have trained thousands of delegates worldwide
- We have a 96.3% Pass rate
Heres just a small selection of the companies we have trained:
Dont just take our word for it, this is what our customers say about our training:
- "This course increased & improved my understanding giving me greater insight into our business functions"
- "The trainer had great knowledge of the subject"
- "Course was very relevant to my job"
- "The trainer made the subject interesting and enjoyable"
- "The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"
Speak with our sales team today for latest special offers on 0800 033 7045
