ITIL Training by Location

Free Download

Introductory overview of ITIL v3, Click on picture to download

ITIL® V3 Intermediate Lifecycle Module
Service Strategy

Course Duration - 3 Days

The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in service management and strategy as documented in the ITIL Service Strategy publication.

Purple Griffon courses are delivered by authorised trainers who are highly experienced in their field. As an ISEB accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the national average.

Target Group

The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategising activities within the Service Lifecycle.

The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage, but not the detail of each of the supporting processes.

The course may also be of interest to:

Individuals who require a deeper understanding of the ITIL Service Strategy stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organisation
IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

This may include but is not limited to, CIO’s, Senior IT Managers, IT Managers, IT Managers and Supervisors, IT Professionals and IT Operation practitioners.

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Service Strategy Principles
Defining services and market spaces
Conducting Strategic Assessments
Financial Management
Service Portfolio Management
Managing demand
Driving strategy through the Service Lifecycle
Understanding Critical Success Factors and risks

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Learning outcomes

Following completion of this unit, the candidate will know:

Understanding of The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
How ITIL Service Strategy interacts with other Service Lifecycle Processes
The activities, methods and functions used in each of the ITIL Service Strategy processes
The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
Explain how to measure ITIL Service Strategy
Understanding of technology and implementation considerations surrounding ITIL Service Strategy
Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

It is strongly recommended that candidates read the ITIL Service Strategy publication in advance of attending training for the certification.

What is provided?

Comprehensive course materials
Example questions
Lunch and Refreshments

Examination

Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes
Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Passing Your ITIL Intermediate Exams - Study Aid	RRP £30.00 £26.25
	ITIL 3 Lifecycle Core Library Service Strategy	RRP £85 £70.55
	Service Strategy Based On ITIL V3: A Management Guide	£20.99
	ITIL 3 Lifecycle Publication Suite: Core Publications Collection	RRP £299 £248.17
	The Official Introduction to the ITIL Service Lifecycle	RRP £30 £24.90
	Key Element Guide Suite	RRP £38.00 £31.54

Special Offers

Call sales office on 01539 736828 for latest special offers

Course Title	Location	Date	Offer

More dates

Course Title	Location	Date	Price
ITIL v3 Intermediate - Service Strategy	London EC2M 7	22/03/10	£945
ITIL Lifecycle Strategy	London EC2M 7	07/04/10	£945
ITIL Lifecycle Strategy	London EC2M 7	05/05/10	£945
ITIL Lifecycle Strategy	Huntingdon	26/05/10	£945
ITIL v3 Intermediate - Service Strategy	London EC2M 7	02/06/10	£945

PDF course overview