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Introductory overview of ITIL v3, Click on picture to download

ITIL® V3 Intermediate Lifecycle Module
Service Design - E-LEARNING

Course Duration - 30, 60 or 90 day Licence

Course Description

This online program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Design areas:

Introduction to Service Design
Service Design Principles
Service Design Processes
Service Design technology related activities
Organization and technology for Service Design
Understanding Implementation approaches, Challenges, Critical success factors & risks

What does the online course include?

Online Pre-Recorded Video Lectures
- Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.
Online Student Courseware
- Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.
Online Exam Services
- Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual
Online Mentoring Services
- Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.
Multiple Packaging & Subscription Options
- Enables students to pick the package and subscription that works best for them. Programs include:
- Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 30, 60 or 90-day packages.
- Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 30 to 360-day packages.
- Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL V3 certification training library. Subscription offers include one, two and three-year packages. Call for details
- PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Who should take this course?

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Prerequisites

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Foundation (V2) plus the ITIL V2-V3 Foundation Bridging Course or the ITIL V3 Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are attending. Click here to learn more.

Exam

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through CSME. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert certification upon successful completion of the exam.

More more information on the technical requirements for taking your ITIL v3 Foundation test online please look at this pdf document

Related courses

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Passing Your ITIL Intermediate Exams - Study Aid	RRP £30.00 £26.25
	ITIL 3 Lifecycle Core Library Service Design	RRP £85 £70.55
	Service Design Based On ITIL V3: A Management Guide	£20.99
	ITIL 3 Lifecycle Publication Suite: Core Publications Collection	RRP £299 £248.17
	The Official Introduction to the ITIL Service Lifecycle	RRP £30 £24.90
	Key Element Guide Suite	RRP £38.00 £31.54

ITIL v3 Service Design - course only	Price
ITIL V3 Service Design - online (30 day)	£373
ITIL V3 Service Design - online (60 day)	£439
ITIL V3 Service Design - online (90 day)	£506
ITIL v3 Service Design course with Exam	Price
ITIL V3 Service Design - online (30 day) inc exam	£589
ITIL V3 Service Design - online (60 day) inc exam	£655
ITIL V3 Service Design - online (90 day) inc exam	£722

Purple Griffon is an accredited ATO for classroom based ITIL training courses. Online courses are provided in partnership with ITSM Solutions LLC who are accredited through CSME

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ITIL Training by Location

Free Download

ITIL® V3 Intermediate Lifecycle Module Service Design - E-LEARNING

Course Description

What does the online course include?

Online Pre-Recorded Video Lectures

Online Student Courseware

Online Exam Services

Online Mentoring Services