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ITIL® V3 Intermediate Capability Module
Release, Control & Validation

Course Duration - 5 Days

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.

Target Group

The target group of the ITIL Intermediate Qualification: Release, Control and Validation is:

Individuals who have attained the v3 ITIL Foundation certificate in Service Management, or the v2 Foundation plus the v3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organisation
IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role based capabilities

This may include but is not limited to, IT professionals, business managers and business process owners.

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Service Management as a Practice
Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
Change management as a capability to realise successful service transition
Service validation and testing as a capability to assure the integrity and the quality of service transition
Service asset and configuration management as a capability to monitor the state of service transition
Knowledge management as part of enhancing the on-going management decision support and service delivery capability
Service request fulfilment and evaluation to assure meeting committed service level performance
Release Control and Validation process roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas:

Change management
Service release and deployment management
Service validation and testing
Service asset and configuration management
Knowledge management
Request fulfilment
Service Evaluation

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

It is also strongly recommended that candidates:

Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
- Change management
- Release management
- Configuration management
- Service evaluation and quality assurance
- Knowledge management
- Service validation and testing

It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

What is provided?

Comprehensive course materials
Example questions
Lunch and Refreshments

Examination

Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes
Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Passing Your ITIL Intermediate Exams - Study Aid	RRP £30.00 £26.25
	ITIL V3 Intermediate Capability Handbook: Operational Support and Analysis	RRP £9.95 £8.70
	ITIL 3 Lifecycle Core Library Service Transition	RRP £85 £70.55
	Service Transition Based On ITIL V3: A Management Guide	£20.99
	ITIL 3 Lifecycle Publication Suite: Core Publications Collection	RRP £299 £248.17
	The Official Introduction to the ITIL Service Lifecycle	RRP £30 £24.90
	Key Element Guide Suite	RRP £38.00 £31.54

Special Offers

Course Title	Location	Date	Offer
ITIL Capability RCV	London EC2M 7	22/03/10	£1195

More dates

Course Title	Location	Date	Price
ITIL Capability RCV	London EC2M 7	22/03/10	£1195
ITIL Capability RCV	London EC2M 7	26/04/10	£1395
ITIL v3 Intermediate - Release, Control and Validation	London EC2M 7	24/05/10	£1395
ITIL Capability RCV	London EC2M 7	21/06/10	£1395

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