ITIL Training by Location

Free Download

Introductory overview of ITIL v3, Click on picture to download

ITIL® V3 Overview - £P.O.A

Course Duration - 1 Day

The ITIL v3 Overview is a one day introduction to the ITIL Service Management framework, including ITIL terminology, the structure and basic concepts and gives an understanding of the core principles of ITIL practices for Service Management.

Purple Griffon courses are delivered by authorised trainers who are highly experienced in their field. As an ISEB accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the national average.

Target Group

This course is suited to those who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT Service Management within an organisation. It would also suit IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing improvement programme.

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the ITIL v3 overview:

Gain an understanding of Service Management as a practice
Gain an understanding of the Service Lifecycle
Understand key principles and models
Gain an overview of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

Prerequisite Entry Criteria

There are no formal requirements for this course but a general knowledge of IT is advised.

What is provided?

Comprehensive course materials
Lunch and refreshments

Examination

This course does not have an examination

The ITIL V3 Overview is available as a single organisation on-site course, please contact our account managers for pricing

PDF course overview