ITIL® V3 Intermediate Capability Module Operational Support & Analysis
Course Duration: 5 days
Also known as: OSA, Operational Support and Analysis Certificate
The ISEB Intermediate Service Lifecycle Certificate in Operational Support and Analysis is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.
Package options
This course is available in the following packages:
- ITIL v3 Operation bundle - Classroom based
- ITIL v3 Expert Capability Passport - Classroom based
- ITIL v3 Expert Passport 3 - Classroom based
- ITIL v3 Expert Passport 4 - Classroom based
To discuss the many ways Purple Griffon can deliver this course to you please contact us on 0800 033 7045
Why should I undertake the ISEB Intermediate Service Lifecycle Certificate in Operational Support and Analysis training?
The course will:
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Enable the holders of the certificate to apply the practices during the Service Management Lifecycle and specifically in the following key ITIL process and role areas:
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
- Provide a detailed understanding of the Operational Support and Analysis processes and how they may be used to enhance the quality of IT service support within an organisation.
- Explain the processes, functions and activities involved.
- Cover the methods and techniques available to improve service delivery.
What are the benefits of the ITIL Intermediate courses?
- This qualification is one of the prerequisite modules for individuals seeking the ITIL Expert certification in IT Service Management.
- Provides IT professionals, Business managers and Business process owners with a detailed understanding of the benefit of the processes in this area.
- Assist Operational staff involved in Event Management Process, Incident Management Process, Request Fulfilment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management, who wish to enhance their role-based capabilities.
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Why should I undertake ITIL training?
- Helps you to do your job more effectively
- Get an industry recognised professional qualification
What is the benefit of ITIL training in my organisation?
ITIL delivers four main areas of savings potential:
- Cost savings ? money currently being spent can be reduced.
- Cost avoidance ? money allocated for spending can be saved.
- Higher IT productivity ? increased productivity and reduced costs.
- Increased Business productivity ? resulting from higher quality IT services.
In the current economic climate every organisation has to make their budget stretch further and ITIL provides a clear set of processes that can deliver savings in the following areas:
- Vendor management savings through effective supplier management
- Resource management savings through first time fixes and less rework
- Asset management savings through effective licence management
- End-user productivity increases through reduced downtime
- Increased resource efficiencies through efficient process management
ITIL v3 is based on a lifecycle approach to IT Service management
Course Features
Comprehensive course materials – We provide a full copy of all the course slides with room to make your own notes, there is also a copy of the ITIL v3 Glossary and acronyms list and many course handouts.
Operational Support & Analysis - ITIL v3 Capability Handbook – Worth £9.95 This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.
Example Questions – To get you plenty of exam practice we have accredited sample papers which will be covered in exam conditions and during the course there are actual exam sample questions at the end of each section.
Lunch and Refreshments – We recognise that to get the best out of our delegates we need to make sure we give you brain food and refreshments; these are available throughout the day.
Follow up Guidance – We are certain that following the course you will have many questions and our tutors and sales team are available to discuss where to go next or even how to get started with putting what you have learnt on the course onto practice.
Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
What is provided?
- Comprehensive course materials
- Example questions
- Lunch and Refreshments
Examination
- Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes
- Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Why should you take your training with Purple Griffon?
- We have over 50 ITIL v3 Expert tutors
- We use our own accredited materials
- We have been delivering ITSM training for over 8 years
- We are accredited through ISEB to deliver this training
- We have trained thousands of delegates worldwide
- We have a 96.3% Pass rate
Heres just a small selection of the companies we have trained:
Dont just take our word for it, this is what our customers say about our training:
- "This course increased & improved my understanding giving me greater insight into our business functions"
- "The trainer had great knowledge of the subject"
- "Course was very relevant to my job"
- "The trainer made the subject interesting and enjoyable"
- "The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"
Speak with our sales team today for latest special offers on 0800 033 7045
