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Introductory overview of ITIL v3, Click on picture to download

ITIL® V3 Intermediate Capability Module
Operational Support and Analysis - E-LEARNING

Course Duration - 30, 60 or 90 day Licence

Course Description

This online program leads to a Certificate in ITIL V3 Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are:

• Event Management
• Incident Management
• Request Fulfillment
• Problem Management
• Access Management
• Service Desk
• Technical Management
• IT Operations Management
• Application Management

What does the online course include?

• Online Pre-Recorded Video Lectures

  - Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.

• Online Student Courseware

  - Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.

• Online Exam Services

  - Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual

• Online Mentoring Services

  - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.

• Multiple Packaging & Subscription Options

  - Enables students to pick the package and subscription that works best for them. Programs include:
  • Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 30, 60 or 90-day packages.
  • Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 30 to 360-day packages.
  • Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL V3 certification training library. Subscription offers include one, two and three-year packages. Call for details
  • PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Who should take this course?

The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle.

Prerequisites

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Foundation (V2) plus the ITIL V2-V3 Foundation Bridging Course or the ITIL V3 Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are attending.

Exam

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through CSME. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert certification upon successful completion of the exam.

More more information on the technical requirements for taking your ITIL v3 Foundation test online please look at this pdf document

Related courses

• ITIL v3 Release, Control and Validation (RCV) - Classroom based
• ITIL v3 Release, Control and Validation (RCV) - Online
• ITIL v3 Service Offerings and Agreements (SOA) - Classroom based
• ITIL v3 Service Offerings and Agreements (SOA) - Online
• ITIL v3 Planning, Protection and Optimisation (PPO) - Classroom based
• ITIL v3 Planning, Protection and Optiomisation (PPO) - Online

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Passing Your ITIL Intermediate Exams - Study Aid	RRP £30.00 £26.25
	ITIL V3 Intermediate Capability Handbook: Operational Support and Analysis	RRP £9.95 £8.70
	ITIL 3 Lifecycle Core Library Service Operation	RRP £85 £70.55
	Service Operation Based On ITIL V3: A Management Guide	£20.99
	ITIL 3 Lifecycle Publication Suite: Core Publications Collection	RRP £299 £248.17
	The Official Introduction to the ITIL Service Lifecycle	RRP £30 £24.90
	Key Element Guide Suite	RRP £38.00 £31.54



ITIL v3 Operational Support and Analysis - course only	Price
ITIL V3 Operational Support and Analysis - online (30 day)	£499
ITIL V3 Operational Support and Analysis - online (60 day)	£566
ITIL V3 Operational Support and Analysis - online (90 day)	£632
ITIL v3 Operational Support and Analysis course with Exam	Price
ITIL V3 Operational Support and Analysis - online (30 day) inc exam	£715
ITIL V3 Operational Support and Analysis - online (60 day) inc exam	£782
ITIL V3 Operational Support and Analysis - online (90 day) inc exam	£848

Purple Griffon is an accredited ATO for classroom based ITIL training courses. Online courses are provided in partnership with ITSM Solutions LLC who are accredited through CSME

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