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ITIL® V3 Managing across the Lifecycle

Course Duration - 5 Days

Package options

This course is available in the following packages:

Course Description

The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL v3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL v3 publications.

Purple Griffon courses are delivered by authorised trainers who are highly experienced in their field. As an ISEB accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the national average.

Target Group

The target group of the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is:

Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to IT Service Management Business and Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Understanding Organisational Challenges
Service Assessment
Understanding Complementary Industry Guidance

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.

Documentary evidence of this must be presented to gain admission to this certification level.

What is provided?

Comprehensive course materials
Example questions
Lunch and refreshments
Follow up guidance if required

Examination

Eight (8) multiple choice, scenario-based, gradient scored questions
Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
The pass rate is 28/40 or 70%

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	ITIL 3 Lifecycle Publication Suite: Core Publications Collection	RRP £299 £248.17
	The Official Introduction to the ITIL Service Lifecycle	RRP £30 £24.90
	Key Element Guide Suite	RRP £38.00 £31.54

Special Offers

Call sales office on 01539 736828 for latest special offers

Course Title	Location	Date	Offer

More dates

Course Title	Location	Date	Price
ITIL Managing across the Lifecycle	London EC2M 7	13/09/10	£1395
ITIL Managing across the Lifecycle	London EC2M 7	11/10/10	£1395
ITIL Managing across the Lifecycle	London EC2M 7	15/11/10	£1395
ITIL Managing across the Lifecycle	London EC2M 7	06/12/10	£1395
ITIL v3 Managing across the Lifecycle	London EC2M 7	17/01/11	£1395
ITIL v3 Managing across the Lifecycle	London EC2M 7	21/02/11	£1395
ITIL v3 Managing across the Lifecycle	London EC2M 7	21/03/11	£1395
ITIL v3 Managing across the Lifecycle	London EC2M 7	09/05/11	£1395
ITIL v3 Managing across the Lifecycle	London EC2M 7	13/06/11	£1395

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