ITIL Intermediate training
There are two streams in the Intermediate level. Both assess an individual's ability to analyse and apply the concepts of ITIL. Candidates are able to take units from either of the Intermediate streams, to gain credits towards the Expert Level.
Intermediate Lifecycle Stream
This stream includes five individual certificates built around the five core OGC titles, as follows:
Service Strategy - View course outline - Purchase this book
Service Design - View course outline - Purchase this book
Service Transition - View course outline - Purchase this book
Service Operation - View course outline - Purchase this book
Continual Service Improvement - View course outline - Purchase this book
The focus of these modules are the introduction and implementation of a specific Lifecycle phase, and coverage of the principles, processes and related activities.
All these courses are available as public or private classroom events and also available as E-learning. New for 2010 is the option to run all these courses in a virtual learning environment.
We have ITIL training passports available as well that offers massive discounts when you book a package of training.
Our sales team is available on 01539 736828 to advise you which would be the most suitable option for you.
Intermediate Capability Stream
This stream includes four individual certificates loosely based on the V2 Clustered Practitioner qualifications, but broader in scope in line with the updated V3 content, focussing on detailed process implementation and management within cluster groupings:
Operational Support and Analysis (OSA)
Subjects covered inc. Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops and Application Management – View course outline – Purchase this book
Service Offerings and Agreements (SOA)
Subjects covered inc. Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management – View course outline
Release, Control and Validation (RCV)
Subjects covered inc. Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Management and Service Evaluation – View course outline – Purchase this book
Planning, Protection and Optimization (PPO)
Subjects covered inc. Capacity, Availability, Continuity, Security, Demand and Risk Management – View course outline
All these courses are available as public or private classroom events and also available as E-learning. New for 2010 is the option to run all these courses in a virtual learning environment.
Heres just a small selection of the companies we have trained:
Dont just take our word for it, this is what our customers say about our training:
- "This course increased & improved my understanding giving me greater insight into our business functions"
- "The trainer had great knowledge of the subject"
- "Course was very relevant to my job"
- "The trainer made the subject interesting and enjoyable"
- "The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"
Speak with our sales team today for latest special offers on 0800 033 7045
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