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ITIL Training by Location
Course Duration - 3 Days
The course is an intensive introduction to the ITIL service management framework, covering all aspects of the service support and service delivery processes, together with the service desk function. It consists of short lectures, discussions, examination technique training, mock examinations and culminates in an invigilated exam in the third day. It provides a very good introduction to IT Service Management, and offers an excellent preparation for a Service Improvement Programme.
This course provides a solid foundation for those of you seeking an entry-level professional qualification in IT Service Management and is a requirement should you want to progress to an ITIL Practitioner or ITIL Managers Course. It will give you a thorough knowledge of the processes and functions that make up ITIL Service Management Best Practice.
Everyone who is working in any aspect of Service Management and anyone who needs a greater understanding and awareness of best practices in IT Service Management.
Candidates will be able to comprehend and account for key principles and models of Service Management and balance some of the opposing forces within Service Management
Service StrategyGain an understanding of the key terminology and key concepts of Service Management
ProcessesCandidates will gain an understanding of how the Service Management processes contribute to the Service Life Cycle
RolesAfter completing this course candidates will be able to account for the role and responsibilities of the key roles in Service Management
FunctionsThis aims to help the candidate explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
Looks at some of the generic requirements for an integrated set of Service Management Technology
There are no formal requirements for the course, but at least one years experience of the IT industry is recommended.
The course ends with a one hour ‘closed book’ multiple-choice paper, with 40 questions.