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Introductory overview of ITIL v3, Click on picture to download

ITIL® V3 Foundation

An accelerated 2 day weekend course

Course Duration - 2 Days

This two day intensive ITIL V3 Foundation course will provide delegates with a comprehensive grounding in the aspects of ITIL Service Management v3. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations.

Purple Griffon courses are delivered by authorised trainers who are highly experienced in their field. As an ISEB accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the national average.

Target Group

The target groups of the ITIL v3 Foundation Certificate are:

Individuals who require a basic understanding of the refreshed ITIL framework and how it may be used to enhance the quality of IT Service Management within an organisation.
IT professionals that are working within an organisation that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement programme.

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Service Management as a Practice – the concept of good practice, the concept of a service, the concept of service management, define roles, processes and functions
The Service Lifecycle – The service lifecycle and its key concepts, the business value of the phases of the lifecycle
Key Concepts and Definitions – Key terminology of Service Management, key principles and models
Service Strategy – The four main activities of Service Strategy, the main goals and objectives of Service Strategy, basic overview of value creation through services, overview 3 Service Strategy processes
Service Design – The importance of people, processes, products and partners, the 5 major aspects of service design, different sourcing approaches and options, overview of the 7 Service Design processes
Service Transition – The Service V model, overview of the 3 Service Transition processes
Service Operation – IT Service versus technology components, quality of Service versus costs of Service, reactive versus proactive, overview of the 5 key Service Transition processes
Continual Service Improvement – Objectives of Continual Service Improvement, the 7 step improvement process
Functions – The Service Desk, technical management, application management, IT operations management
Roles – The role of the process owner, the role of a service owner, the role of the RACI model in determining organisational structure
Technology and Architecture – Requirements for an integrated set of Service Management technology, how service automation assists with integrated processes

Learning outcomes

Following completion of this unit, the candidate will gain an intensive introduction to the ITIL Service Management framework, including ITIL terminology, the structure and basic concepts and an understanding of the core principles of ITIL practices for Service Management.

Prerequisite Entry Criteria

There are no formal entry requirements although delegates should have a general awareness of IT and a basic understanding of the business environment.

What is provided?

Comprehensive course materials
Example questions
Lunch and Refreshments
Follow up guidance if required by telephone / email

Examination

Please note that this course requires you to attend a Prometric exam. There are many venues across the UK where you can do this and sales will be happy to provide a list or book one on your behalf

Special Offers

Call sales office on 01539 736828 for latest special offers

Course Title	Location	Date	Offer

More dates

Course Title	Location	Date	Price
Weekend ITIL v3 Foundation	London	09/10/10	£595
Weekend ITIL v3 Foundation	London	27/11/10	£595