ITIL® V3 Intermediate Continual Service Improvement - E-LEARNING

Course Duration - 60 Days Access

Package options

This course is available in the following packages:

Course Description

This online program leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Operation areas:

Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Continual Service Improvement technology related activities
Organization and technology for Continual Service Improvement
Understanding Implementation approaches, Challenges, Critical success factors and Risks

Who should take this course?

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Prerequisites

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Foundation (V2) plus the ITIL V2-V3 Foundation Bridging Course or the ITIL V3 Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are attending.

Exam

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through CSME. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert certification upon successful completion of the exam.

More more information on the technical requirements for taking your ITIL tests online please look at this pdf document

Related courses

Course Features

What does the online course include?

Online Pre-Recorded Video Lectures
- Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.
Online Student Courseware
- Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.
Online Exam Services
- Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual
Online Mentoring Services
- Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.

Multiple Packaging & Subscription Options

Enables students to pick the package and subscription that works best for them.

Programs include:

Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 30, 60 or 90-day packages.
Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 30 to 360-day packages.
Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL V3 certification training library. Subscription offers include one, two and three-year packages. Call for details
PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Heres just a small selection of the companies we have trained:

Dont just take our word for it, this is what our customers say about our training:

"This course increased & improved my understanding giving me greater insight into our business functions"
"The trainer had great knowledge of the subject"
"Course was very relevant to my job"
"The trainer made the subject interesting and enjoyable"
"The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"

Speak with our sales team today for latest special offers on 0800 033 7045

Course Prices

This course is available with or without an examination

Price without examination

60 Days access

£323

Price including online examination

60 Days access

£528

Special Offers

No special offers listed at this time.

Course Details

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About Us

Purple Griffon provides high quality Service Management Training and Consultancy solutions. Specialising in ITIL training, we offer the entire range of accredited courses leading to ITIL Expert level. These include Overviews, Foundation and Intermediate courses.