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Introductory overview of ITIL v3, Click on picture to download

ITIL® V3 Intermediate Lifecycle Module
Continual Service Improvement - E-LEARNING

Course Duration - 30, 60 or 90 day Licence

Course Description

This online program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Operation areas:

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Continual Service Improvement technology related activities
• Organization and technology for Continual Service Improvement
• Understanding Implementation approaches, Challenges, Critical success factors and Risks

What does the online course include?

• Online Pre-Recorded Video Lectures

  - Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.

• Online Student Courseware

  - Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.

• Online Exam Services

  - Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual

• Online Mentoring Services

  - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.

• Multiple Packaging & Subscription Options

  - Enables students to pick the package and subscription that works best for them. Programs include:
  • Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 30, 60 or 90-day packages.
  • Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 30 to 360-day packages.
  • Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL V3 certification training library. Subscription offers include one, two and three-year packages. Call for details
  • PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Who should take this course?

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Prerequisites

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Foundation (V2) plus the ITIL V2-V3 Foundation Bridging Course or the ITIL V3 Foundation course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are attending.

Exam

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through CSME. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert certification upon successful completion of the exam.

More more information on the technical requirements for taking your ITIL v3 Foundation test online please look at this pdf document

Related courses

• ITIL v3 Service Transition - Classroom based
• ITIL v3 Service Transition - Online
• ITIL v3 Service Design - Classroom based
• ITIL v3 Service Design - Online
• ITIL v3 Service Strategy - Classroom based
• ITIL v3 Service Strategy - Online
• ITIL v3 Service Operation - Classroom based
• ITIL v3 Service Operation - Online

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Passing Your ITIL Intermediate Exams - Study Aid	RRP £30.00 £26.25
	ITIL 3 Lifecycle Core Library Continual Service Improvement	RRP £85 £70.55
	Continual Service Improvement Based On ITIL V3: A Management Guide	£20.99
	ITIL 3 Lifecycle Publication Suite: Core Publications Collection	RRP £299 £248.17
	The Official Introduction to the ITIL Service Lifecycle	RRP £30 £24.90
	Key Element Guide Suite	RRP £38.00 £31.54



ITIL v3 Continual Service Improvement - course only	Price
ITIL V3 Continual Service Improvement - online (30 day)	£375
ITIL V3 Continual Service Improvement - online (60 day)	£442
ITIL V3 Continual Service Improvement - online (90 day)	£509
ITIL v3 Continual Service Improvement course with Exam	Price
ITIL V3 Continual Service Improvement - online (30 day) inc exam	£593
ITIL V3 Continual Service Improvement - online (60 day) inc exam	£660
ITIL V3 Continual Service Improvement - online (90 day) inc exam	£727

Purple Griffon is an accredited ATO for classroom based ITIL training courses. Online courses are provided in partnership with ITSM Solutions LLC who are accredited through CSME

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