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Introductory overview of ITIL v3, Click on picture to download



ITIL® V2-V3 Managers Bridge

Course Duration - 5 Days

This five day ITIL Manager’s Bridging course gives candidates a fast track route to the new ITIL Version 3 Expert Certificate. The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Managers will gain a strong understanding of the enhancements to ITIL best practice bought about through the version 3 refresh.

Purple Griffon courses are delivered by authorised trainers who are highly experienced in their field. As an ISEB accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the national average.

Target Group

The target groups of the ITIL Version 3 Managers Bridge are:

Learning Objectives

The main focus of the Bridging course will be the new content of the IT Infrastructure Library (ITIL), which covers the five core volumes that provide an end-to-end view of IT, and its integration with business strategy. It will also provide an overview of the main differences on topics known from earlier ITIL versions. This course has 11 study units (including a mock exam), with exercises and assignments spread throughout the course to reinforce the knowledge gained. You can expect to attain competencies in the following upon successful completion of the course:

Learning outcomes

This course updates your Managers certificate to the new Version 3 Expert Certificate. It will also provide you with knowledge of the current ‘Best Practice’ concepts and terminology in Service Management.

Prerequisite Entry Criteria

Candidates must currently hold a Manager’s Certificate in a previous version of ITIL. Significant work experience in IT services is also highly recommended. You need to bring to the course proof of having gained your Manager’s Certificate for a previous version of ITIL. If you cannot provide this proof you may join the course but you will be unable to sit the exam. This is a requirement of ISEB. We strongly recommend that you obtain copies of the five core publications describing the service lifecycle. You will be provided with a pre-reading guide which refers to specific parts of these books. We would expect you to spend time studying this and reprising your ITIL v1 or v2 knowledge. You can purchase these publications directly from Purple Griffon.

The five core volumes of ITIL V3 are:

What is provided?

Examination

The examination is a 90 minute ‘closed book’ exam consisting of 20 complex multiple choice questions, and is invigilated by ISEB. The pass mark is 16/20 (80%)

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

  Title Price  
ITIL 3 Lifecycle Publication Suite: Core Publications Collection RRP £299
£248.17
The Official Introduction to the ITIL Service Lifecycle RRP £30
£24.90
Key Element Guide Suite RRP £38.00
£31.54

itil v3 training information page

Special Offers

Course TitleLocationDateOffer 
ITIL v3 Managers BridgeLondon EC2M 706/09/10£995

More dates

Course TitleLocationDatePrice 
ITIL v3 Managers BridgeLondon EC2M 706/09/10£995
ITIL v3 Managers BridgeLondon EC2M 711/10/10£1395
ITIL v3 Managers BridgeLondon EC2M 708/11/10£1395
ITIL v3 Managers BridgeLondon EC2M 706/12/10£1395
ITIL v3 Managers BridgeLondon EC2M 717/01/11£1395
ITIL v3 Managers BridgeLondon EC2M 721/02/11£1395
ITIL v3 Managers BridgeLondon EC2M 721/03/11£1395
ITIL v3 Managers BridgeLondon EC2M 709/05/11£1395
ITIL v3 Managers BridgeLondon EC2M 713/06/11£1395

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