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Introductory overview of ITIL v3, Click on picture to download

ITIL® V2-V3 Managers Bridge - E-LEARNING

Course Duration - 30, 60 or 90 day Licence

Course Description

This online program leads enables ITIL Version 2 certified Service Managers to upgrade their Service Manager certification to Version 3 of the IT Infrastructure Library. Accredited CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

The Manager Bridge course covers the subject areas of all five Lifecycle stages which are new to V3 and those existing subject areas of V2 which have undergone significant change in V3. This qualification will bridge the gap between the ITIL V1 or V2 Service Manager Certificate in IT Service Management and the ITIL Expert certification in IT Service Management. The V2 to V3 Service Manager bridge subject areas include:

• Service Management as a practice:

  Understand and articulate Service and be able to explain the concept of Service Management as a practice

• Service Lifecycle:

  Understand the Service Lifecycle and the objectives and business value for each phase in the lifecycle

• Generic Concepts & Definitions:

  Comprehend and be able to articulate some of the key ITIL terminology and concepts, and show how these concepts can be used as part of a successful IT Service Management (ITSM) project

• Key Principles & Models:

  Comprehend and be able articulate the key principles and models of ITSM and some of the opposing forces within ITSM

• Processes:

  Understand the objectives, scope, concepts, activities, key metrics, roles and challenges for all of the ITIL V3 processes. This unit will also briefly cover some processes carried over from ITIL V2, so as to allow the interfacing and collaboration between all of the processes

• Functions:

  Understand the role, objectives, organizational structures, staffing and metrics of ITIL V3's four functions (e.g. Service Desk)

• Roles & Organization:

  Understand each role and the responsibilities of each of the roles in ITSM (e.g. Service Owner)

• Technology & Architecture:

  Understand the generic requirements for an integrated set of ITSM Technology, and how Service Automation assists with integrating ITSM processes

• Implementation Considerations:

  Understand the implementation issues and considerations for the different lifecycle phases

• ITIL Qualification scheme:

  Understand the ITIL Qualification scheme, the purposes of the two intermediate streams, the certificates and diplomas, and the different options for further training

• Complementary Industry Guidance:

  Understand how ITIL V3 interfaces and can be used alongside complementary industry guidance (i.e. COBIT®, ISO/IEC 20000, CMMI)

What does the online course include?

• Online Pre-Recorded Video Lectures

  - Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.

• Online Student Courseware

  - Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.

• Online Exam Services

  - Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual

• Online Mentoring Services

  - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.

• Multiple Packaging & Subscription Options

  - Enables students to pick the package and subscription that works best for them. Programs include:
  • Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 30, 60 or 90-day packages.
  • Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 30 to 360-day packages.
  • Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL V3 certification training library. Subscription offers include one, two and three-year packages. Call for details
  • PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Who should take this course?

Individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

Individuals who hold sufficient v2 Practitioner Credits and would like to obtain the ITIL Expert qualification by successfully completing the V3 Managers Bridge and The Managing Across the Lifecycle accredited courses and examinations.

Prerequisites

ITIL V3 Foundation Certificate in IT Service Management, 17 credits from previous certification classes along with IT or ITSM operational experience.

Exam

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through CSME. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded five credits towards ITIL Expert® certification upon successful completion of the exam.

More more information on the technical requirements for taking your ITIL v3 Foundation test online please look at this pdf document

Related courses

• ITIL v2 Managers Service Support - Classroom based
• ITIL v2 Managers Service Delivery - Classroom based
• ITIL v2 Managers Revision Day - Classroom based

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	ITIL 3 Lifecycle Publication Suite: Core Publications Collection	RRP £299 £248.17
	The Official Introduction to the ITIL Service Lifecycle	RRP £30 £24.90
	Key Element Guide Suite	RRP £38.00 £31.54



ITIL V2-V3 Managers Bridge - course only	Price
ITIL V2-V3 Managers Bridge - online (30 day)	£374
ITIL V2-V3 Managers Bridge - online (60 day)	£441
ITIL V2-V3 Managers Bridge - online (90 day)	£508
ITIL V2-V3 Managers Bridge course with Exam	Price
ITIL V2-V3 Managers Bridge - online (30 day) inc exam	£592
ITIL V2-V3 Managers Bridge - online (60 day) inc exam	£659
ITIL V2-V3 Managers Bridge - online (90 day) inc exam	£725

Purple Griffon is an accredited ATO for classroom based ITIL training courses. Online courses are provided in partnership with ITSM Solutions LLC who are accredited through CSME

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