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Introductory overview of ITIL v3, Click on picture to download

ITIL® V3 Foundation Bridge - E-LEARNING

Course Duration - 30, 60 or 90 day Licence

Course Description

This online certification training program enables ITIL Version 2 certified students to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library. Accredited by CSME, this program helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Course Outline

Continual Service Improvement

Review, Audit, and Metrics through the Continual Service Improvement; New/changed concepts and new definitions and terms

Service Operation

Incident, Problem, Event, and Access Management, Request Fulfillment and the Service Desk

Service Transition

Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML and the Spares Store

Service Strategy

Service Economics, ROI, Service Portfolio Management, and Demand Management

Service Design

Service Catalog Management, SLM, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management

What does the online course include?

Online Pre-Recorded Video Lectures
- Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.
Online Student Courseware
- Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.
Online Exam Services
- Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual
Online Mentoring Services
- Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.
Multiple Packaging & Subscription Options
- Enables students to pick the package and subscription that works best for them. Programs include:
- Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 30, 60 or 90-day packages.
- Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 30 to 360-day packages.
- Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL V3 certification training library. Subscription offers include one, two and three-year packages. Call for details
- PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Who should take this course?

Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Prerequisites

All students will be required to submit a copy of their V2 Foundation certification prior to taking the exam.

Exam

An optional, twenty question, 1-hour closed book multiple choice examination can be administered by an independent proctor at the end of the course. Certification is through CSME.

More more information on the technical requirements for taking your ITIL v3 Foundation test online please look at this pdf document

Related courses

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	ITIL V3 Foundation Handbook: Pocketbook 2009 Edition	RRP £9.95 £8.70
	Passing Your ITIL Foundation Exam 2nd Edition	RRP £20.00 £17.50
	ITIL V3 Foundation Exam: The Study Guide	£20.99

ITIL v3 Foundation Bridge course only	Price
ITIL V3 Foundation Bridge - online (30 day)	£94
ITIL V3 Foundation Bridge - online (60 day)	£110
ITIL V3 Foundation Bridge - online (90 day)	£127
ITIL v3 Foundation Bridge course with Exam	Price
ITIL V3 Foundation Bridge - online (30 day) inc exam	£177
ITIL V3 Foundation Bridge - online (60 day) inc exam	£194
ITIL V3 Foundation Bridge - online (90 day) inc exam	£211

Purple Griffon is an accredited ATO for classroom based ITIL training courses. Online courses are provided in partnership with ITSM Solutions LLC who are accredited through CSME

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