Business Analysis
ITIL™ Service Offerings & Agreements Training
This course offers candidates a balanced knowledge of ITIL practices.
The BCS Intermediate Certificate in Service Offerings & Agreements is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.
Course Duration: 5 days
Also known as: SOA ,Service Offerings & Agreements, Service Offerings & Agreements Certificate, ITIL v3 Service Offerings & Agreements
To discuss the many ways Purple Griffon can deliver this course to you please contact us on 01539 736828
Package options
This course is available as a standalone module or can be purchased as part of the following packages:
What version is this course?
- This course is based on the latest 2011 edition of ITIL.
- The course is aligned to the syllabus and examination which have also been revised to ITIL 2011 edition.
What are the benefits of this ITIL Intermediate course?
- This qualification is one of the prerequisite modules for individuals seeking the ITIL Expert certification in IT Service Management.
- Assist staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management, who wish to enhance their role base capabilities.
Why should I undertake the BCS Intermediate Certificate in Service Offerings & Agreements Training?
The course will:
Enable the holders of the certificate to apply the practices during the Service Management Lifecycle and specifically in the following key ITIL process and role areas.
- Service Portfolio Management
- Service Catalogue Management
- Service Level Management
- Demand Management
- Supplier Management
- Financial Management
- Business Relationship Managers
As well as:
- Provide a detailed understanding of the Service Offerings and Agreements processes and how they may be used to enhance the quality of IT service support within an organisation.
- Explain the processes, functions and activities involved.
Why should I undertake ITIL Training?
- Helps you to do your job more effectively
- Get an industry recognised professional qualification
What is the benefit of ITIL training in my organisation?
ITIL delivers four main areas of savings potential:
- Cost savings ? money currently being spent can be reduced.
- Cost avoidance ? money allocated for spending can be saved.
- Higher IT productivity ? increased productivity and reduced costs.
- Increased Business productivity ? resulting from higher quality IT services.
In the current economic climate every organisation has to make their budget stretch further and ITIL provides a clear set of processes that can deliver savings in the following areas
- Vendor management savings through effective supplier management
- Resource management savings through first time fixes and less rework
- Asset management savings through effective licence management
- End-user productivity increases through reduced downtime
- Increased resource efficiencies through efficient process management
ITIL is based on a lifecycle approach to IT Service management
Course Features
Comprehensive course materials – We provide a full copy of all the course slides with room to make your own notes, there is also a full copy of the ITIL Glossary and acronyms list and many course handouts.
Service Offerings & Agreements - ITIL v3 Capability Handbook – Worth £9.95 This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Example Questions – To get you plenty of exam practice we have accredited sample papers which will be covered in exam conditions and during the course there are actual exam sample questions at the end of each section.
Lunch and Refreshments – We recognise that to get the best out of our delegates we need to make sure we give you brain food and refreshments; these are available throughout the day.
Follow up Guidance – We are certain that following the course you will have many questions and our tutors and sales team are available to discuss where to go next or even how to get started with putting what you have learnt on the course onto practice.
Heres just a small selection of the companies we have trained in ITIL:
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Don't just take our word for it, this is what our customers say about our training
- "This course increased & improved my understanding giving me greater insight into our business functions"
- "The trainer had great knowledge of the subject"
- "Course was very relevant to my job"
- "The trainer made the subject interesting and enjoyable"
- "The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"
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