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ITIL training ISO/IEC20000 training Prince2 training

ITIL Training by Location


Service Desk and IT Support Show

ITIL™ Service Level Management Practitioner - £795+vat

Course Duration - 3 Days

Who should attend?

The course is designed for those already working in Service Level Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.

The course is intended to promote ITIL ‘Best Practice’ in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, through a series of lectures and interactive exercises.

Prerequisites

Attendees must have already passed the ITIL Foundation certificate in IT Service Management, and should ideally have at least one years experience working in Service Level Management.

Examination

The course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the ‘Martco’ Case Study and a set of discipline specific appendices. Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.

What are the course objectives?

By the end of the course delegate’s will be able to demonstrate:

Upcoming training courses
Course Location Date
ITIL Service Level Practitioner London 26.03.08
ITIL Service Level Practitioner Bristol 24.06.08
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