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ITIL® V2 Release Practitioner

Course Duration - 3 Days

Who should attend?

The course is designed for those already working in Release Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.

The course is intended to promote ITIL ‘Best Practice’ in Release Management, and allows the course attendees the opportunity to explore all aspects of Release Management in detail, through a series of lectures and interactive exercises.

Prerequisites

Attendees must have already passed the ITIL Foundation certificate in IT Service Management, and should ideally have at least one years experience working in Release Management.

Examination

The course ends with 2 one hour exams

1 hour ‘closed book’ written paper and
1 hour ‘closed book’ multiple-choice paper, with 25 questions

Both exams are based on a case study

What are the course objectives?

By the end of the course delegates will be able to demonstrate knowledge of:

Goals Scope and Objectives of Release Management
Release Planning, Policy and Implementation
Roles, skills and interfaces of Release Management
Release identification, packaging and mechanisms
Type of Release
Establishing and managing the Definitive Software Library
Establishing and managing the Definitive Hardware Store
Designing, building and configuring a release for rapid roll-outs that are right first time
Delivery, roll out and implementation including distribution & installation
Auditing, verification & acceptance of the release
Key performance indicators and reporting
Standards
Role of the ‘model office’
Process relationships

Tools

Identifying the appropriate tools that the Release Manager can take advantage of:

Change and Configuration
Build management
Software configuration
Distribution and auditing

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Best Practice Service Support	RRP £65.00 £53.95
	IT Service Management Version 2 - A Companion to the IT Infrastructure Library aka - The Little ITIL	RRP £9.95 £8.95
	ITIL 3 Lifecycle Core Library Service Transition	RRP £85 £70.55
	ITIL 3 Lifecycle Core Library Service Operation	RRP £85 £70.55
	ITIL V3 Intermediate Capability Handbook: Release Control and Validation	RRP £9.95 £8.70

Special Offers

Call sales office on 01539 736828 for latest special offers

Course Title	Location	Date	Offer

More dates

Course Title	Location	Date	Price
ITIL Release Management Practitioner	London EC2M 7	29/11/10	£995