ITIL™ Release & Control Practitioner - £1325

Course Duration - 5 Days

Who should attend?

This course is of particular use to those of you working within, or tasked with implementing, the Change Configuration and Release processes. The course is also useful to those of you working in one particular discipline, but wishing to broaden your knowledge of other related Service Management disciplines

What are the pre-requisites?

A Foundation Certificate in IT Service Management
At least 1 year’s experience of working within Release and control

Examination

The course ends with 2 one hour exams

1 hour ‘closed book’ written paper and
1 hour ‘closed book’ multiple-choice paper, with 25 questions

Both exams are based on a case study

What does the course cover?

Introduction

Objectives

Problems and benefits
Life cycle methods and requirements
Overview of change configuration and release management processes
Understanding the principles, language and terminology
The importance of planning, measures & targets
Contents of a CRC plan
Contributing to the planning process

Configuration Management

Getting started
Selection, identification, classification and describing configurations
Establishing baselines
Roles and responsibilities for projects, development, test, go-live and operations
Configuration control activities
Interface controls/sub-contract management
Status accounting and reporting
Configuration auditing and verification
What a Configuration Management system should contain and how to populate it
Software libraries and storage
Maintenancev secure storage and retrieval of master copies of software, media and documentation
Managing software - version, change, build, release control

Change Management

Objectives and scope for projects, development, test & live
Identifying and documenting the need for change
Categorisation, coding systems, change forms
Urgent and emergency changes
Identifying, recording, reporting & managing changes
Evaluation/assessment of a change
Conducting a successful change Advisory Board (CAB) meeting
Change Management organisation, authority levels and decision making
Implementation and verification of a change
Ensuring conformance

Release Management

Scope and Objectives
Release Policy and planning
Release identification and packaging
Designing, building and configuring a release for rapid roll-outs that are right first time
Delivery, roll out and implementation including distribution & installation
Auditing, verification & acceptance of the release
Role of the ‘model office’
Process relationships

Implementation and Continuous improvement

How to achieve an effective implementation
Processes, People, Tools and Data
Case studies
Self assessment and gap analysis Continuous improvement and evolution

Course	Location	Date
ITIL Release & Control Practitioner	London	05.11.07
ITIL Release & Control Practitioner	London	28.01.08
ITIL Release & Control Practitioner	London	28.04.08