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ITIL® V2 Release & Control Practitioner
Course Duration - 5 Days
Who should attend?
This course is of particular use to those of you working within, or tasked with implementing, the Change Configuration and Release processes. The course is also useful to those of you working in one particular discipline, but wishing to broaden your knowledge of other related Service Management disciplines
What are the pre-requisites?
- A Foundation Certificate in IT Service Management
- At least 1 year’s experience of working within Release and control
Examination
The course ends with 2 one hour exams
- 1 hour ‘closed book’ written paper and
- 1 hour ‘closed book’ multiple-choice paper, with 25 questions
Both exams are based on a case study
What does the course cover?
Introduction
Objectives
- Problems and benefits
- Life cycle methods and requirements
- Overview of change configuration and release management processes
- Understanding the principles, language and terminology
- The importance of planning, measures & targets
- Contents of a CRC plan
- Contributing to the planning process
Configuration Management
- Getting started
- Selection, identification, classification and describing configurations
- Establishing baselines
- Roles and responsibilities for projects, development, test, go-live and operations
- Configuration control activities
- Interface controls/sub-contract management
- Status accounting and reporting
- Configuration auditing and verification
- What a Configuration Management system should contain and how to populate it
- Software libraries and storage
- Maintenancev secure storage and retrieval of master copies of software, media and documentation
- Managing software - version, change, build, release control
Change Management
- Objectives and scope for projects, development, test & live
- Identifying and documenting the need for change
- Categorisation, coding systems, change forms
- Urgent and emergency changes
- Identifying, recording, reporting & managing changes
- Evaluation/assessment of a change
- Conducting a successful change Advisory Board (CAB) meeting
- Change Management organisation, authority levels and decision making
- Implementation and verification of a change
- Ensuring conformance
Release Management
- Scope and Objectives
- Release Policy and planning
- Release identification and packaging
- Designing, building and configuring a release for rapid roll-outs that are right first time
- Delivery, roll out and implementation including distribution & installation
- Auditing, verification & acceptance of the release
- Role of the ‘model office’
- Process relationships
Implementation and Continuous improvement
- How to achieve an effective implementation
- Processes, People, Tools and Data
- Case studies
- Self assessment and gap analysis Continuous improvement and evolution
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