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Introductory overview of ITIL v3, Click on picture to download



ITIL® V2 Problem Practitioner

Course Duration - 3 Days

Who should attend?

Anyone who wishes to improve, or needs to formalise, their understanding of the principles of Problem Management ‘Best Practice’

What are the pre-requisites?

What are the course objectives?

This course will enable you to:

The course is based on principles described in ITIL’s Service Support and Service Delivery books. The course prepares you for the examination, leading to the Problem Management Practitioner Certificate in IT Service Management

Examination

The course ends with 2 one hour exams

Both exams are based on a case study

Course Content

Topics covered include:

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

  Title Price  
Best Practice Service Support RRP £65.00
£53.95
IT Service Management Version 2 - A Companion to the IT Infrastructure Library
aka - The Little ITIL
RRP £9.95
£8.95
ITIL 3 Lifecycle Core Library Service Transition RRP £85
£70.55
ITIL 3 Lifecycle Core Library Service Operation RRP £85
£70.55
ITIL V3 Intermediate Capability Handbook: Operational Support and Analysis RRP £9.95
£8.70
ITIL 3 Lifecycle Core Library Continual Service Improvement RRP £85.00
£70.55
Continual Service Improvement Based On ITIL V3: A Management Guide £20.99

itil v3 training information page

Special Offers

Call sales office on 01539 736828 for latest special offers
Course TitleLocationDateOffer 

More dates

Course TitleLocationDatePrice 
ITIL Problem Management PractitionerLondon EC2M 727/09/10£995
ITIL Problem Management PractitionerLondon EC2M 720/12/10£995

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