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• ITIL Training London
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Introductory overview of ITIL v3, Click on picture to download



ITIL® v2 Practitioner training

Each discipline within the Support and Delivery sets may be studied and practiced in detail. There is a certificate for each separate discipline, attainment of which is achieved by a either a combination of assignments set during a training event and an examination, or through successful completion of an examination only.

This qualification is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. The Practitioner Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism.

The ITIL V2 Practitioner certificate can be attained in each of the following subject areas from Purple Griffon:

Service Support Disciplines:

• Change Management
• Configuration Management
• Problem Management
• Release Management
• Service Desk and Incident Management

Service Delivery Disciplines:

• Availability Management
• Capacity Management
• Service Level Management

Combined / Clustered Discipline examinations:

• Combined/Clustered Change, Configuration and Release Management (IPRC)

The Practitioner examination format is typically either:

• In-course written assignment
• 1 question (worth 50% of overall score)
• Examination: 25 questions, multiple choice, closed book, scenario based (worth 50% of overall score)
• Pass mark is 65%.

OR:

• Multiple choice
• Two hour duration with 15 minutes reading time
• 40 questions
• Pass mark is 65% (26/40)
• Closed book

Please click on the course title above for detailed information on each course and available dates. Purple Griffon can provide all of these course onsite for your company and are available with or without an ISEB accredited examination

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