Purple Griffon Group | Training | Consultancy | Software | Recruitment

Download this page as a PDF

ITIL™ Operation Bundle - Online

How to Book

Without Examination £870 Book / Enquire - ITIL Operation Bundle - E LEARNING
Including Examination £1,486 Book / Enquire - ITIL Operation Bundle - E LEARNING
Without Examination €1,082 Book / Enquire - ITIL Operation Bundle - E LEARNING
Including Examination €1,848 Book / Enquire - ITIL Operation Bundle - E LEARNING
Without Examination $1376 Book / Enquire - ITIL Operation Bundle - E LEARNING
Including Examination $2351 Book / Enquire - ITIL Operation Bundle - E LEARNING

To make a booking enquiry on this event use the buttons above. After booking this bundle a member of the Purple Griffon Customer Service team will contact you to arrange your online course access

The ITIL Operation bundle combines two of the ITIL Intermediate Lifecycle courses (Service Operation and Service Transition) with one of the ITIL Capability Intermediate courses (Operational, Support and Analysis).

This bundle is appropriate for IT professionals who wish to focus on the service support aspects of an IT department – ensuring services are delivered to the agreed levels, and the management of the technology used to deliver the services.

Accredited by CSME, the course helps students prepare for the certification exams along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Each of the ITIL Intermediate courses is a free-standing qualification, but this bundle enables the delegate to take advantage of significant discounts. All of the modules contribute as pre-requisites to the ITIL Expert in IT Service Management certification.

Why should I undertake this ITIL Operation bundle?

The course will:

Provide a detailed understanding of the Service Operation and Service Transition phases of the ITIL core Lifecycle and how they can be implemented to enhance the quality of IT service provision within an organisation.

Cover the management-level concepts, activities and core information of the activities and techniques within Service Operation and Service Transition available to improve service delivery

Explain the actions and processes required to deliver and manage services at agreed levels to business users and customers as well as the responsibility for the on-going management of the technology that is used to deliver and support services.

Provide a detailed understanding of the Operational Support and Analysis processes and functions and how they may be used to enhance the quality of IT service support within an organisation.


Proccesses covered by these courses include:

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management

What are the benefits of the ITIL Intermediate courses?

  • Each qualification is one of the prerequisite modules for individuals seeking the ITIL Expert certification in IT Service Management .
  • Provides a better understanding of the application of guidelines and frameworks that help to deliver industry best practice, specifically within the Service Operation and Service Transition areas.

What are the benefits of ITIL Training?

  • Becoming ITIL certified will make you a valuable resource.
  • ITIL certification allows you to understand the common language of ITIL, understood by IT professionals worldwide.
  • ITIL provides an adaptive and flexible framework for managing IT services and encourages a common sense approach.
  • ITIL creates a common understanding between your IT staff, suppliers, contractors and users within the business.
  • ITIL can deliver huge cost savings for an organisation by promoting the optimum use of people, process and technology.
  • Pro-active management and continuous service improvement will help to increase quality while reducing overall costs.

In the current economic climate every organisation has to make their budget stretch further and ITIL provides a clear set of processes that can deliver savings in the following areas

  • Vendor management savings through effective supplier management
  • Resource management savings through first time fixes and less rework
  • Asset management savings through effective licence management
  • End-user productivity increases through reduced downtime
  • Increased resource efficiencies through efficient process management


ITIL is based on a lifecycle approach to IT Service management


What do the online courses include?

  • Online Pre-Recorded Video Lectures

    - Enables students to control their own training schedule and to select the venue (home, office or training center) that works best for them.

  • Online Student Courseware

    - Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.

  • Online Exam Services

    - Our flexible proctoring solutions enable students to take exams direct from their PC using a web cam or through the use of an accredited personal proctor. Click for Test Taker Preparation Manual, View CSME Locations

  • Online Mentoring Services

    - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.

Multiple Packaging & Subscription Options

Enables students to pick the package and subscription that works best for them.

Programs include:

  • Individual Class Subscription - This subscription offer enables students to access individual certification programs. Subscription offers include 60 packages.
  • Value Bundle Subscription - This subscription offer enables students to purchase discounted certification bundles aligned with the Roles they play within IT. Subscription offers include 60 to 360-day packages.
  • Enterprise Subscription - This subscription offer enables enterprises to purchase unlimited access to the complete ITIL certification training library. Subscription offers include one, two and three-year packages. Call for details
  • PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Heres just a small selection of the companies we have trained in ITIL:

Don't just take our word for it, this is what our customers say about our training

  • "This course increased & improved my understanding giving me greater insight into our business functions"
  • "The trainer had great knowledge of the subject"
  • "Course was very relevant to my job"
  • "The trainer made the subject interesting and enjoyable"
  • "The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"

Search