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Introductory overview of ITIL v3, Click on picture to download
Course Duration - 1 Day
To consider the business, management, technical, organisational and operational issues associated with each Service Support and Service Delivery process and plan ‘best practice’ improvement strategies.
Managers, consultants, IT suppliers and experienced development, support and operations practitioners, whose contributions impact upon the quality of the IT Services delivered to Customers
Staff who are implementing a Service Management function which will operate within the ISO20000, ISO9000/2000, BS7799 standards, or the BQF/EFQM Business Excellence Model
Staff who require the internationally recognised Manager’s Certificate in IT Service Management and already hold the Foundation Certificate in IT Service Management
Ideally, you should have at least 5 years relevant IT experience. If you intend to sit the exam, you must hold the ITIL Foundation certificate in IT Service Management. Holders of the Foundation Certificate in ITSM gained before August 2001 will need to update their knowledge to version 2 of ITIL best practice, before attending this course.
The revision day is scheduled close to the examination and held to give you some final preparation and revision assistance, based upon the actual examination case study.
The day covers:| Course Title | Location | Date | Offer |
|---|
| Course Title | Location | Date | Price | |
|---|---|---|---|---|
| ITIL Managers Revision day | London EC2M 7 | 15/04/10 | £215 | ![]() |
| ITIL Managers Revision day | Kendal LA9 | 15/04/10 | £215 | ![]() |