Business Analysis
ITIL™ Foundation Training
Learn the ITIL basics
The ITIL Foundation certificate gives you an introduction to the ITIL framework used by IT Service Management professionals worldwide. This is a three day classroom based training course culminating in a one hour multiple choice exam.
Course Duration: 3 days
Also known as: ITIL Training, ITIL Foundation, ITIL Basics, ITIL Essentials, ITIL v3, ITIL 2011
To discuss the many ways Purple Griffon can deliver this course to you please contact us on 01539 736828
What version is this course?
- This course is based on the latest 2011 edition of ITIL.
- The course is aligned to the syllabus and examination which have also been revised to ITIL 2011 edition.
Why should I undertake ITIL Training?
- Helps you to do your job more effectively
- Get an industry recognised professional qualification
What are the benefits of the ITIL Foundation course?
- This course provides you with a standardised approach to IT Service Management for managing People, Process, Technology and Suppliers across the Service Lifecycle
- Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice.
What are the benefits of the ITIL?
ITIL delivers four main areas of savings potential:
- Cost savings ? money currently being spent can be reduced.
- Cost avoidance ? money allocated for spending can be saved.
- Higher IT productivity ? increased productivity and reduced costs.
- Increased Business productivity ? resulting from higher quality IT services.
In the current economic climate every organisation has to make their budget stretch further and ITIL provides a clear set of processes that can deliver savings in the following areas
- Vendor management savings through effective supplier management
- Resource management savings through first time fixes and less rework
- Asset management savings through effective licence management
- End-user productivity increases through reduced downtime
- Increased resource efficiencies through efficient process management
ITIL is based on a lifecycle approach to IT Service management
Course Features
Comprehensive course materials – We provide a full copy of all the course slides with room to make your own notes, there is also a full copy of the ITIL Glossary and acronyms list and many course handouts.
ITIL Handbook – Worth £10.95 this is the latest version of the official ITIL Handbook that is aligned to the Syllabus for this course.
Example Questions – To get you plenty of exam practice we have accredited sample papers which will be covered in exam conditions and during the course there are actual exam sample questions at the end of each section.
Lunch and Refreshments – We recognise that to get the best out of our delegates we need to make sure we give you brain food and refreshments; these are available throughout the day.
Follow up Guidance – We are certain that following the course you will have many questions and our tutors and sales team are available to discuss where to go next or even how to get started with putting what you have learnt on the course onto practice.
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Heres just a small selection of the companies we have trained in ITIL:
Don't just take our word for it, this is what our customers say about our training
- "This course increased & improved my understanding giving me greater insight into our business functions"
- "The trainer had great knowledge of the subject"
- "Course was very relevant to my job"
- "The trainer made the subject interesting and enjoyable"
- "The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"
All major credit & debit cards accepted (4% charge for AMEX)