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ITIL® V2 Change Practitioner
Course Duration - 3 Days
Who should attend?
Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management
What are the pre-requisites?
- A Foundation Certificate in IT Service Management
- At least 1 year’s experience of the Change Management environment
Examination
The course ends with 2 one hour exams
- 1 hour ‘closed book’ written paper and
- 1 hour ‘closed book’ multiple-choice paper, with 25 questions
Both exams are based on a case study
What are the course objectives?
At the end of this course you will be able to demonstrate:
- Ability to plan for the implementation of Change Management
- Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
- Organising the Request For Change (RFC) authorisation process
- Preparation for and management of the Change Advisory Board (CAB) meetings
- Management of changes through their lifecycle
- Production and management of the Forward Schedule of Change (FSC)
- Ability to define and agree change models and standard changes
- Knowledge of building, testing and implementation of authorised changes
- Co-ordination of the back-out of failed changes
- Awareness of the support tools and techniques available for the implementation of Change Management and ability to indicate how improvements can be made
- Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
- Understanding of the interdependencies between Change Management and other IT and Service Management
Special Offers
| Course Title | Location | Date | Offer | |
|---|---|---|---|---|
| ITIL Change Management Practitioner | London EC2M 7 | 29/03/10 | £795 |  |
More dates
| Course Title | Location | Date | Price | |
|---|---|---|---|---|
| ITIL Change Management Practitioner | London EC2M 7 | 29/03/10 | £795 | |
| ITIL Change Practitioner | London EC2M 7 | 28/06/10 | £995 | |
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