ITIL™ Change Practitioner - £795

Course Duration - 3 Days

Who should attend?

Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management

What are the pre-requisites?

A Foundation Certificate in IT Service Management
At least 1 year’s experience of the Change Management environment

Examination

The course ends with 2 one hour exams

1 hour ‘closed book’ written paper and
1 hour ‘closed book’ multiple-choice paper, with 25 questions

Both exams are based on a case study

What are the course objectives?

At the end of this course you will be able to demonstrate:

Ability to plan for the implementation of Change Management
Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
Organising the Request For Change (RFC) authorisation process
Preparation for and management of the Change Advisory Board (CAB) meetings
Management of changes through their lifecycle
Production and management of the Forward Schedule of Change (FSC)
Ability to define and agree change models and standard changes
Knowledge of building, testing and implementation of authorised changes
Co-ordination of the back-out of failed changes
Awareness of the support tools and techniques available for the implementation of Change Management and ability to indicate how improvements can be made
Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
Understanding of the interdependencies between Change Management and other IT and Service Management

Course	Location	Date
ITIL Change Practitioner	London	05.03.08
ITIL Change Practitioner	Birmingham	03.06.08