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ITIL® V2 Change Practitioner

Course Duration - 3 Days

Who should attend?

Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management

What are the pre-requisites?

A Foundation Certificate in IT Service Management
At least 1 year’s experience of the Change Management environment

Examination

The course ends with 2 one hour exams

1 hour ‘closed book’ written paper and
1 hour ‘closed book’ multiple-choice paper, with 25 questions

Both exams are based on a case study

What are the course objectives?

At the end of this course you will be able to demonstrate:

Ability to plan for the implementation of Change Management
Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
Organising the Request For Change (RFC) authorisation process
Preparation for and management of the Change Advisory Board (CAB) meetings
Management of changes through their lifecycle
Production and management of the Forward Schedule of Change (FSC)
Ability to define and agree change models and standard changes
Knowledge of building, testing and implementation of authorised changes
Co-ordination of the back-out of failed changes
Awareness of the support tools and techniques available for the implementation of Change Management and ability to indicate how improvements can be made
Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
Understanding of the interdependencies between Change Management and other IT and Service Management

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Best Practice Service Support	RRP £65.00 £53.95
	IT Service Management Version 2 - A Companion to the IT Infrastructure Library aka - The Little ITIL	RRP £9.95 £8.95
	ITIL 3 Lifecycle Core Library Service Transition	RRP £85 £70.55
	ITIL 3 Lifecycle Core Library Service Operation	RRP £85 £70.55
	ITIL V3 Intermediate Capability Handbook: Release Control and Validation	RRP £9.95 £8.70

Special Offers

Call sales office on 01539 736828 for latest special offers

Course Title	Location	Date	Offer

More dates

Course Title	Location	Date	Price
ITIL Change Management Practitioner	London EC2M 7	22/11/10	£995