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ITIL® V2 Availability Practitioner

Course Duration - 3 Days

Who should attend?

The course is designed for those already working in Availability Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.

The course is intended to promote ITIL ‘Best Practice’ in Availability Management, and allows the course attendees the opportunity to explore all aspects of Availability Management in detail, through a series of lectures and interactive exercises.

Prerequisites

Attendees must have already passed the ITIL Foundation certificate in IT Service Management , and should ideally have at least one years experience working in Availability Management.

Examination

The course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the ‘Martco’ Case Study and a set of discipline specific appendices.
Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.

What are the course objectives?

By the end of the course delegates will be able to demonstrate:

An understand of the relationship between business and Availability Management
How to propose an overall IT infrastructure design to meet availability requirements
The ability to advise on IT equipment and services
How to evaluate and calculate availability
How maintenance activities can be Managed
The skills and knowledge to translate the availability specifications of IT components into quality criteria
An understanding of how to improve work processes to manage an IT infrastructure
How to produce and deliver reports to general management, Service Level Management, and customers of the IT organization
The ability to propose improvements, based on results of monitoring and/or reviews
An understanding of all key activities, measures (KPIs), benefits and critical success factors for each process
An understanding of the interfaces and relationships between availability management

Complimentary books

The following books are available to purchase from the Purple Griffon bookstore to compliment this course:

	Title	Price
	Best Practice Service Delivery	RRP £65.00 £53.95
	IT Service Management Version 2 - A Companion to the IT Infrastructure Library aka - The Little ITIL	RRP £9.95 £8.95
	ITIL 3 Lifecycle Core Library Service Design	RRP £85 £70.55
	Service Design Based On ITIL V3: A Management Guide	£20.99

Special Offers

Call sales office on 01539 736828 for latest special offers

Course Title	Location	Date	Offer

More dates

Course Title	Location	Date	Price
ITIL Availability Management Practitioner	London EC2M 7	01/11/10	£995