Business Analysis
ITIL™ Training
Purple Griffon are BCS accredited providers of ITIL training to organisations across the UK, Europe and worldwide. We have over 50 ITIL Expert tutors (with real life experience in many industry sectors) to select from running our extensive public schedule of courses as well as onsite private courses. We are able to provide any course onsite or at a venue of your choice (with or without examination).
In addition to the standard tutor-led style of delivery, our complete range of ITIL classroom courses are also available via e-learning or virtual training.
- e-learning course offerings are accredited by CSME, with the option of the exam being taken at a local CSME exam centre or via webcam (utilising an online proctor process).
- High quality class room training using a modern and inexpensive medium – live (can be recorded and replayed) using voice links and also video stream, slides, hand-outs and classroom exercises – running workshops and breakout rooms as though delegates and meeting leader were physically in the same location.
What are the benefits of ITIL Training?
- Becoming ITIL certified will make you a valuable resource.
- ITIL certification allows you to understand the common language of ITIL, understood by IT professionals worldwide.
- ITIL provides an adaptive and flexible framework for managing IT services and encourages a common sense approach.
- ITIL creates a common understanding between your IT staff, suppliers, contractors and users within the business.
- ITIL can deliver huge cost savings for an organisation by promoting the optimum use of people, process and technology.
- Pro-active management and continuous service improvement will help to increase quality while reducing overall costs.
ITIL Training for Organisations
Implementation of ITIL processes should ensure that ensure that your staff are working as efficiently or effectively as they can be. Without this guiding framework, it is possible that incidents are taking longer to resolve (and perhaps are recurring), services to your customers may not be at the level expected - perhaps resulting is disaffection with the service being provided and seeking an alternative source.
Perhaps the cost of the current support structure is proving to be too expensive in this time of financial straits. With a correct training programme and process implementation, common issues can be eradicated, allowing your staff to concentrate on the 'real' issues at hand. Improve your service delivery scores and reduce the stress by ensuring your teams are trained to be efficient and effective.
ITIL Courses for Individuals
Most organisations, whether a multi-national conglomerate or a local Small to Medium Enterprise (SME) (and all size of organisations in between), will require proof that the person they are looking to employ, has as a minimum, a qualification that shows that they have a basic understanding of Service Management.
This can be applicable at any level within an organisation, whether you wish to be a service desk agent, technical support engineer or even an IT Manager. Most, if not all, IT jobs being advertised require an ITIL Foundation certificate as a minimum. Without this your application is likely not make the 'cut' made by the recruitment agency, as it will be rejected irrespective of your experience.
Latest ITIL Training Offers!
ITIL Foundation - £895 - Now only £495 - Saving £400
Glasgow - 21st - 23rd May 2012 
ITIL Foundation - £895 - Now only £495 - Saving £400
London - 21st - 23rd May 2012
ITIL Service Design - £945 - Now only £695 - Saving £250
London - 21st - 23rd May 2012
More benefits of ITIL Training
- Pro-active management and continuous service improvement will help to increase quality while reducing overall costs.
- ITIL implementation has been estimated to save 10-20 % in technology support costs over a five-year period IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives.
- Known and manageable IT costs, ensuring the business better plans its finances.
- Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users.
- Financial savings from improved resource management and reduced rework.
- More effective change management, enabling the business to keep pace with change and drive business change to its advantage.
- Improved user and customer satisfaction with IT.
- Improved end-customer perception and brand image.
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