Business Analysis
BCS Specialist Certificate in Service Level Management
The BCS Specialist Certificate in Service Level Management course will provide you with a good understanding of the principles of, and practical experience of, developing, maintaining, operating and improving a problem management process.
Course Duration: 3 days
Also known as: ITIL SLM Practitioner, ISEB Service Level Certificate, ISEB Service Level Management Certificate
To discuss the many ways Purple Griffon can deliver this course to you please contact us on 01539 736828
This course is aimed at those working or preparing to work in a Service Level Management role and/or within a Service Level Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers, Business Process Owners and Business staff involved in agreeing Service Level Requirements.
BCS specialist certifications in IT service management draw on the broad range of good practice in service management and are not limited to ITIL. They embrace COBIT®, ISO/IEC 20000, SFIA / SFIAplus and ITIL - enabling job specific skill development.
In addition, the new certifications complement the ITIL scheme and provide an ideal stepping stone between the ITIL Foundation and Intermediate certifications in IT service management.
What are the benefits of the BCS Specialist Courses?
- Provide you with good practical experience in this key area within an IT Department.
- You will have a clearer understanding of why a good sound process is required in order to support the people working on a Service Desk or within a separate incident management team.
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Why should I undertake IT Service Management Training?
- Helps you to do your job more effectively
- Get an industry recognised professional qualification
What are the benefits of IT Service Management Training?
ITSM delivers four main areas of savings potential:
- Cost savings ? money currently being spent can be reduced.
- Cost avoidance ? money allocated for spending can be saved.
- Higher IT productivity ? increased productivity and reduced costs.
- Increased Business productivity ? resulting from higher quality IT services.
In the current economic climate every organisation has to make their budget stretch further and ITIL provides a clear set of processes that can deliver savings in the following areas
- Vendor management savings through effective supplier management
- Resource management savings through first time fixes and less rework
- Asset management savings through effective licence management
- End-user productivity increases through reduced downtime
- Increased resource efficiencies through efficient process management
ITIL is based on a lifecycle approach to IT Service management
Course Features
Comprehensive course materials – We provide a full copy of all the course slides with room to make your own notes, there is also a full copy of the ITIL Glossary and acronyms list and many course handouts.
Example Questions – To get you plenty of exam practice we have accredited sample papers which will be covered in exam conditions and during the course there are actual exam sample questions at the end of each section.
Lunch and Refreshments – We recognise that to get the best out of our delegates we need to make sure we give you brain food and refreshments; these are available throughout the day.
Follow up Guidance – We are certain that following the course you will have many questions and our tutors and sales team are available to discuss where to go next or even how to get started with putting what you have learnt on the course onto practice.
Heres just a small selection of the companies we have trained in ITIL:
Don't just take our word for it, this is what our customers say about our training
- "This course increased & improved my understanding giving me greater insight into our business functions"
- "The trainer had great knowledge of the subject"
- "Course was very relevant to my job"
- "The trainer made the subject interesting and enjoyable"
- "The course was very relevant to my post and will help us start to develop strategies and policies within our organisation"
All major credit & debit cards accepted (4% charge for AMEX)