I have heard of ITIL Version 3. What is this?

ITIL™ – the IT Infrastructure Library – is undisputedly the most important set of guidelines for Best Practice IT Service Management.

These guidelines have recently been re-structured in a major Refresh program to become ITIL V3, as the previous Version 2 guidance was nearly 10 years old and showing its age

With every increasing pressure for IT to meet rapidly changing business needs, IT must endeavour to keep up the pace. ITIL V3 gives you the skills and knowledge to do this. Many IT departments say that they are aligned with business need, but with alignment there is always a time lag, between the business trigger and the response from IT. What you need is integration of IT with the business, giving instantaneous response to the changing pressures on your organisation.

The new Lifecycle approach ITIL V3 takes to IT Service Management gives you the power to work even closer with business colleagues to power new business outcomes for your organisation.

This new approach to integrating Business and IT activities through the lifecycle tages of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement takes a far more proactive approach than has every been seen before. If you are looking to move your organisation successfully forward then ITIL V3 will give you the core competencies to allow you to achieve this.