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Purple Griffon gains itSMF accreditation
Following highly successful delivery of ITIL training& Purple Griffon& a member of the IT Service Management Forum (itSMF) has now achieved accreditation to deliver ISO/IEC20000.
The itSMF has approved Purple Griffon Ltd to deliver training leading to the ISO/IEC 20000 Consultants Certificate. This training provides delegates with a comprehensive understanding of ISO/IEC 20000& the International Standard for IT Service Management and the associated itSMF Certification process. It provides guidance on assessing an organisation’s readiness for ISO/IEC 20000 and on preparing organisations for ISO/IEC 20000 Certification. The course is aimed at experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO/IEC 20000.
Purple Griffon understands that developing an ISO20000 compliant IT service organisation takes time and can often lead to some organisational change. However the benefits of having a proven& conformant best practice IT service provision are numerous and can include the business becoming more competitive& aligning the IS/IT strategy with the overall business strategy& managing and reducing risk& managing and reducing costs& faster implementation of change& improved reliability and availability of service& improved customer satisfaction and a more integrated and service-focused business.
Also newly released
In line with its policy of increasing the range and accessibility of its training& Purple Griffon has progressively expanded its range of courses and their delivery in seven UK locations. Together with the new ISO/IEC 20000 training course& Purple Griffon has released new training in the ‘soft skills’ area. Customer Facing Skills for Frontline Support Staff is a 2 day course intended for 1st and 2nd line IT support staff and explains why staff must put the customer at the very centre of their business thinking. It will give them the key customer service skills they need to make that crucial difference between a former customer and a loyal customer.
One of Purple Griffon’s founding directors& Steve Lawless& says of the expanding training offer ‘I look forward to bringing further courses and value added services to our customers and to welcoming new ITIL clients onto our courses’.
With a public schedule of courses available across the country& and the ability to provide private training as requested& Purple Griffon is ideally placed to deliver high quality& cost-effective IT Service Management Training solutions.
To book a course simply click on the required date above to be taken to the booking form. For further information on the course click on the course title or to see more courses for any given location click on the town.
ITIL Capacity Practitioner » London 2nd July 2008 » £695+vat
The course is designed for those already working in Capacity Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.
The course is taught by Steve Lawless who is an ex capacity manager and therfore brings the course alive with real world examples.
ITIL v3 Foundation» Glasgow 2nd July 2008 » £650+vat
This course provides a solid foundation for those of you seeking an entry-level professional qualification in IT Service Management and is a requirement should you want to progress to an ITIL Practitioner or ITIL Managers Course.
Our Glasgow locate is right by the Central Station so very easy to get to
ITIL v2-v3 Managers Bridge
» London 21st July 2008
» £1395+vat
Official exam now available! Book now and train with the ITIL v3 experts
Come to the company that was 1st to be accredited and has trained the tutors for the other providers.
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