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Introductory overview of ITIL v3, Click on picture to download
Steve Lawless - Director
Steve Lawless, one of the founding partners of Purple Griffon, is a highly experienced Service Management Trainer/Consultant, with over 27 years experience gained within a variety of IT roles. His knowledge spans Operations Management, Project Management, Application and Technical Infrastructure Management and Support. For the last 12 years Steve has worked specifically in Service Management. Steve has worked for a variety of organisations, both large and small, across private and public sectors. This has given Steve a rich variety of experience within the IT industry. A healthy balance of training and consultancy assignments allow Steve to retain up to date knowledge and hands-on experience, also allowing him to bring a 'real world' experience to his training courses.
Ken McGunigle - Director
Ken McGunigle is one of the founding partners of Purple Griffon. Over the past 32 years Ken has worked in a variety of IT Consultancy roles for a number of well known organisations in the Finance and Mobile Telephony sector. As a result, this has given Ken 'first hand' experience of how the ITIL framework has benefited these organisations, plus how any challenges/issues can be approached in a number of different ways. Ken is a highly experienced Service Management Trainer/Consultant and his knowledge spans various roles within Operations and Technical Support. For the last 14 years Ken has worked in a variety of Service Management roles, specialising in Transition.
Lesley Wilkinson - Sales Office Manager
Lesley joins us with a strong training background, having spent several years teaching in FE. Before coming to Purple Griffon, Lesley was a founding member of the team that established 'learndirect', the e-learning organisation, across Cumbria. Along with Sarah, Ceri, Debbie, Wendy and the team, she will be happy to discuss your training requirements with you.
Bob Amies - Service Management Trainer & Consultant
Bob joins us with a proven track record in IT Service Management, a strong customer service approach and a successful background of ITIL training and consultancy. He is known for his common sense approach, and has extensive ITIL-based incident, problem & change management experience. During his time with a major bank in London, he was involved in several disaster recovery scenarios, acting as a liaison between technical teams and senior management. Bob is based in Essex and delivers many of our London courses - his very high pass rates mean he is much sought after by our regular customers.
Mark Lunn - Technical Development Manager
Mark comes from a background of technical support and customer service having worked for ntl:home and Freeserve broadband. Mark now works full time making sure the Purple Griffon website is in order and also looks after the E-marketing including SEO and PPC campaigns and all of the servers.
Wendy Alston - Senior Account Manager
Wendy is an experienced IT and Consultancy Senior Sales Account Manager. She has a successful track record of selling into small, Medium and the larger corporate companies. For the past 15 years Wendy has worked in a variety of IT Sales roles including ITIL and Prince2 in more recent years.
Debbie Patten - Account Manager
We are delighted to welcome Debbie who has recently joined the team at Purple Griffon as a Sales Account Manager. Coming from a strong sales and marketing background, Debbie previously worked in sales for a local newspaper. Debbie has superb customer service skills and since graduating from University has had a lot of experience in this area. Debbie is also CIM qualified and will look after the Marketing at Purple Griffon.
Sarah Golding - Account Manager
Sarah Golding joins Lesley, Wendy, Debbie and Ceri to form our sales team. Sarah's last position involved new business development for a regional IT support firm and she brings this understanding of the market place to her current role her at Purple Griffon.
Ceri Morrison - Account Manager
Ceri is a new addition to the sales team. She has a varied and wide ranging background in sales administration, most recently within a multinational IT security company. Ceri graduated from university with a degree in Business Studies with HR and also handles our internal Human Resource Administration.
Nigel Crowdy - Administration Manager
We are delighted to welcome Nigel who has recently joined the team at Purple Griffon as Administration Manager. He has a background in retail banking and will look after our course management and printing requirements.
Sarah Smith - Finance Manager
Sarah has recently joined the Purple Griffon team as our Finance Manager. She has a strong background in finance and accounting having begun her working career in her family's accountancy firm. Sarah is qualified to AAT Intermediate level and has over 20 years experience working in accounts both in the private sector and in the legal profession
ITIL V3 Foundation £695 +vat
London EC2M 7
6th September 2010
ITIL v3 Managers Bridge £995 +vat
London EC2M 7
6th September 2010
ITIL Lifecycle Service Design £795 +vat
London EC2M 7
6th September 2010
ITIL Capability SOA £995 +vat
London EC2M 7
6th September 2010
ITIL V3 Foundation £695 +vat
Manchester M1
13th September 2010
PRINCE2 Foundation £695 +vat
Lancaster University
20th September 2010
PRINCE2 Practitioner £1190 +vat
Lancaster University
23rd September 2010
Practical TOGAF 9 £1595 +vat
London EC2M 7
22nd November 2010
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
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