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- ITIL V2 Overview
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- ITIL V2 Foundation
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- ITIL V2 - V3 Bridging
- ITIL Service Desk Practitioner
- ITIL Problem Practitioner
- ITIL Config Practitioner
- ITIL Change Practitioner
- ITIL Release Practitioner
- ITIL Release & Control
- ITIL Service Level Practitioner
- ITIL Availability Practitioner
- ITIL Capacity Practitioner
- ITIL V2 - V3 Managers Bridge
- ITIL Service Support
- ITIL Service Delivery
- ITIL Manager Revision Day
ITIL Training by Location
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Steve Lawless - Director
Steve Lawless, one of the founding partners of Purple Griffon, is a highly experienced Service Management Trainer/Consultant, with over 27 years experience gained within a variety of IT roles. His knowledge spans Operations Management, Project Management, Application and Technical Infrastructure Management and Support. For the last 12 years Steve has worked specifically in Service Management. Steve has worked for a variety of organisations, both large and small, across private and public sectors. This has given Steve a rich variety of experience within the IT industry. A healthy balance of training and consultancy assignments allow Steve to retain up to date knowledge and hands-on experience, also allowing him to bring a 'real world' experience to his training courses.
Ken McGunigle - Director
Ken McGunigle is one of the founding partners of Purple Griffon. Over the past 32 years Ken has worked in a variety of IT Consultancy roles for a number of well known organisations in the Finance and Mobile Telephony sector. As a result, this has given Ken 'first hand' experience of how the ITIL framework has benefited these organisations, plus how any challenges/issues can be approached in a number of different ways. Ken is a highly experienced Service Management Trainer/Consultant and his knowledge spans various roles within Operations and Technical Support. For the last 14 years Ken has worked in a variety of Service Management roles, specialising in Transition.
Lesley Wilkinson - Sales Office Manager
Lesley joins us with a strong training background, having spent several years teaching in FE. Before coming to Purple Griffon, Lesley was a founding member of the team that established 'learndirect', the e-learning organisation, across Cumbria. Along with Mark and the team, she will be happy to discuss your training requirements with you.
Mark Lunn - Account Manager
Mark comes from a background of technical support and customer service having worked for ntl:home and Freeserve broadband. When not selling ITIL course he makes sure the Purple Griffon website is in order and also looks after the E-marketing including SEO and PPC campaigns.
Rebecca Holt - Trainee Account Manager
Rebecca joins us as a trainee account manager having recently graduated from Birmingham University. She has gained excellent customer service skills working at Vodaphone, Orange and Bradford and Bingley and we're delighted to welcome her to the team.
Fiona Bishop - Accounts
Fiona is our book-keeper and deals with the accounts and all things financial.
To book a course simply click on the required date above to be taken to the booking form. For further information on the course click on the course title or to see more courses for any given location click on the town.
ITIL Capacity Practitioner » London 8th April 2008 » £695+vat
The course is designed for those already working in Capacity Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.
ITIL v3 Foundation» London 26th March 2008 » £645+vat
This course provides a solid foundation for those of you seeking an entry-level professional qualification in IT Service Management and is a requirement should you want to progress to an ITIL Practitioner or ITIL Managers Course.
ITIL v3 Foundation» Edinburgh 26th March 2008 » £645+vat
This course provides a solid foundation for those of you seeking an entry-level professional qualification in IT Service Management and is a requirement should you want to progress to an ITIL Practitioner or ITIL Managers Course.
ITIL v2-v3 Managers Bridge
» London 14th April 2008
» £1395+vat
Official exam now available! Book now and train with the ITIL v3 experts
Come to the company that was 1st to be accredited and has trained the tutors for the other providers.
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